According to the five-year electronic governance plans provided by government agencies, in order to fulfill the needs of various interested parties such as citizens, businesses, civic associations, civil servants, government agencies and decision makers, government agencies will gradually develop and launch various convenient and safe personalized e-services that will mainly focus on online application and inquiry for application processing, and also appointment services.
To facilitate the full implementation of e-services, on one hand, the SAR government will drive the agencies in optimizing their business and internal procedures. Supported by Coordination and Collaboration Mechanism of electronic governance, and according to the Work Plan for Optimizing Cross-agency Services by SAFP, cross-agency service procedures that are of high usage rate, citizens are most concerned with, are related to people’s livelihood and related to the economy. On the other hand, SAFP will gradually develop standardized common modules based on the various stages of work after the reform of the Recruitment System for Civil Servants such as registering for an examination/activity, verification of applicant’s identity, creation of a personal profile, collection and saving of submitted documents, sending out notifications to applicant, monitoring of application and approval status, management and tracking of documents, etc. It will utilize Government Common Application Modules Library and Information Application Knowledge Management Platform to share information with other agencies as well as IT personnel, realizing the principle of “consolidation and collaboration of common resources.”
In addition, Public Service Management Platform will be developed. It allows centralized management of all e-services provided by government agencies so that citizens can access the application procedures of various government agencies, file an application, and inquire about the status of the application through a single platform.
Furthermore, in addition to providing services through the Government Service Centre and Internet (the SAR Government Portal and government agency websites), the use of multiple channels for service delivery will be promoted, including expanding the use of kiosks.