Regarding the recent case received by the Identification Services Bureau concerning Macao SAR passport holders being denied boarding by an airline while traveling to Mexico, the Identification Services Bureau has verified the matter with the Consulate General of Mexico in Hong Kong and was informed that the policy granting Macao SAR passport holders visa-free entry to Mexico remains unchanged. Detailed information can be found on the official Facebook account of the Consulate General (https://www.facebook.com/consulmexhk). the Identification Services Bureau has informed the residents of the situation and provided appropriate assistance.
If residents encounter difficulties while traveling abroad, they can contact the Identification Services Bureau hotline at 2837 0777 (during office hours), the 24-hour tourism hotline at 2833 3000, the Public Security Police Force 24-hour overseas emergency assistance hotline at 2857 3333, or the Global Emergency Hotline for Consular Protection and Service of the Ministry of Foreign Affairs at +86 10 12308 for assistance. When citizens seek help from any of the above-mentioned hotlines, the cases will be handled according to established mechanisms and followed up by the relevant departments.