Complaints against financial institutions can be made through letters, faxes, emails and/or in person to the Banking Supervision Department of the Monetary Authority of Macao.
Service location and office hours
Calçada do Gaio, N° 24 e 26, Macau
The Monetary Authority of Macao
Banking Supervision Department
Monday to Thursday, 9 am to 1 pm and 2:30 pm to 5:45 pm
Friday, 9 am to 1 pm, 2:30 pm to 5:30 pm
Phone: (853) 2856 8856
Fax: (853) 2830 1132
Free of charge.
Time required for approval
The complainant will be informed of the handling situation within 7 working days from the date of receipt of the complaint (Performance Pledge).
Relevant Specifications or Requirements
Checking for progress
The response to the complainant will be made through appropriate channel.
Content provider: Monetary Authority of Macao (AMCM)
Last modified: 2019-10-25 18:13