Complaints against financial institutions or insurance intermediaries

Complaints against financial institutions or insurance intermediaries – Banking Supervision


Application procedures

Complaints against financial institutions can be made through letters, faxes, emails and/or in person to the Banking Supervision Department of the Monetary Authority of Macao.


Service location and office hours

Address:
Calçada do Gaio, N° 24 e 26, Macau
The Monetary Authority of Macao
Banking Supervision Department

Working hours:
Monday to Thursday, 9 am to 1 pm and 2:30 pm to 5:45 pm
Friday, 9 am to 1 pm, 2:30 pm to 5:30 pm

 

Phone: (853) 2856 8856

Fax: (853) 2830 1132

Email: dsb@amcm.gov.mo

Website: http://www.amcm.gov.mo


Fees

Free of charge.


Time required for approval

The complainant will be informed of the handling situation within 7 working days from the date of receipt of the complaint (Performance Pledge).


Relevant Specifications or Requirements

Policy statement on handling of complaints against financial institutions


Checking for progress

The response to the complainant will be made through appropriate channel.


Content provider: Monetary Authority of Macao (AMCM)

Last modified: 2019-10-25 18:13

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All information on this site is based on the official language of the Macao Special Administrative Region. The English version is the translation from the Chinese originals and is provided for reference only. If you find that some of the contents do not have an English version, please refer to the Traditional Chinese or Portuguese versions.