How to Apply
It is required to submit a photocopy of the relevant supporting documents and produce the original for verification (If it is necessary to complete the questionnaire for insurance claims, please complete the “personal data” in advance and submit the questionnaire together with the application form).
1. Online application
The applicant can submit their application through the “My Health” section in their Macao One Account.
2. In-person application
The Data Subject may apply at the Medical Report Service Counter located on the ground floor of the Outpatient Building at CHCSJ, or at their respective health centre (For requests of completion of insurance claim form/ questionnaire, please fill in the “Personal Particulars” section in advance and submit the form/ questionnaire along with the medical report request form.
2.1. A duly completed application form;
2.2. Identity document / electronic identity of the Data Subject.
3. Application through the following representatives by presenting the original copy of valid identity documents:
3.1. Authorised person
3.1.1. A duly completed application form;
3.1.2. Letter of authorisation (must be made and confirmed by both parties in the presence of a public or private notary);
3.1.3. Identity document / electronic identity of the Data Subject;
3.1.4. Identity document / electronic identity of the authorised person.
3.2. Father/ mother of the minor
3.2.1. A duly completed application form;
3.2.2. Proof of ascendant relation;
3.2.3. Identity document / electronic identity of the minor;
3.2.4. Identity document / electronic identity of the guardian.
3.3. Legal heir of the deceased
3.3.1. A duly completed application form;
3.3.2. A death certificate;
3.3.3. Proof of relationship between the heir and the deceased;
3.3.4. Identity document / electronic identity of the heir;
3.3.5. A photocopy of the deceased’s identity document.
3.4. Person appointed by court to manage the affairs of the Data Subject
3.4.1. A duly completed application form;
3.4.2. Court-issued certificate;
3.4.3. Identity document / electronic identity of the Data Subject;
3.4.4. Identity document / electronic identity of the appointed person.
* Guardians should log into the minor’s Macao One Account to bind their electronic identity before making an application on their behalf.
4. Valid documents required for collection:
4.1. Collection by the applicant
4.1.1. Application receipt*;
4.1.2. Original ID / electronic identity of the applicant.
4.2. Collection by an authorised person
4.2.1. Application receipt (Please complete the “Collection by a Third Party” section);
4.2.2. Original ID / electronic identity of the applicant;
4.2.3. Original ID / electronic identity of the authorised person.
*If applying through the “Macao One Account”, please present the “My e-Affairs – Result Available” page.
Location and Service Hours for Appointment-Making
1. Medical Report Service Counter of CHCSJ (located on G/F, Outpatient Building of CHCSJ)
09:00 to 13:00; 14:30 to 17:45 (Friday until 17:30)
Closed on Saturdays, Sundays and public holidays.
2. Health Centres
08:30 to 18:00; closed on Saturdays, Sundays and public holidays.
Fees
1. Medical report / Certificate of illness / Recovery certificate (per department/ document): MOP 225
2. Completing insurance claim form/ questionnaire (per department/ document) (Please fill in the “Personal Particulars” section in advance): MOP 300
3. Completing the FSS Sickness Allowance Application Form: No charge
Note:
1.Fees can be waived for medical reports required for assistance applications with our Social Welfare Unit, the Social Welfare Bureau, the Social Security Fund or the Housing Bureau, subject to proof of need to provide the document.
2.For applications made via the “Macao One Account”, the fees can only be settled using the payment methods provided on the designated electronic payment platform.
Application Processing Time
Medical reports from CHCSJ: 25 working days (except when translation is required) (Performance Pledge)
Medical reports from Health Centres: 20 working days
Electronic reports: Once completed, please access and download the report in “My e-Affairs” on the “Macao One Account”.
Physical reports: Applicants will be notified by SMS or telephone.
*Calculated from the next working day after the application is submitted.
Remarks/Notes for Application
1. Applicants should complete and sign the request form in person or via the “My Health” section in their Macao One Account, and provide the relevant supporting documentation (see “Required Documents” for details); applications not conforming to the requirements or without legitimate interests will not be accepted.
2. Applicable fees must be settled at the time of application. Applicants are advised to submit their applications carefully, as submitted applications are neither cancellable nor refundable.
3. If translation is necessary, the processing time may be extended; your understanding in this matter is much appreciated.
4. Physical reports that are not collected within 60 days after the initial collection notification will be archived and retrieval will take about 7 days, whereas electronic reports do not have a collection deadline.
5. Requests from authorised insurance companies or institutions must be submitted on company letterhead, indicating the department and date of the requested information and the reason of request, accompanied by a true copy of a valid authorisation letter signed by the Data Subject or legal representative (along with relevant documentary evidence).
6. The Health Bureau reserves the right to change the rules and terms of service at any time without prior notice.
7. The information and documentation provided by the applicant will be used solely for the purpose of application review and file handling. For this purpose, the related data will be processed in accordance with Law No. 8/2005 (Personal Data Protection Act). Giving inaccurate or incomplete information may result in liability and consequences.