Accommodation Services

Application


 

How to Apply

Submission Period:N/A

Application Procedures and Documents Required:

  • In-person:Colina de Mong-Ha, IFTM Educational Hotel (Pousada de Mong-Ha) (24 hours)
  • By phone:(853)2851 5222 (24 hours)
  • By e-mail:iftpmh@iftm.edu.mo
  • By fax:(853)2855 6925

* Check-In: Valid identification document is required (e.g. ID card / passport)


Application Location and Office Hours

  • In-person:Colina de Mong-Ha, IFTM Educational Hotel (Pousada de Mong-Ha) (24 hours)
  • By phone:(853)2851 5222(24 hours)
  • By e-mail:iftpmh@iftm.edu.mo
  • By fax:(853)2855 6925

Charges

No handling fee or tax


Processing Time

Accommodation Service:

  • Reservation enquiries : Completed within 20 minutes (Performance Pledge Programme)li>
  • Check-in: Completed within 10 minutes (Performance Pledge Programme)
  • Concierge service : Completed within 8 minutes (Performance Pledge Programme)
  • Booking of recreational facilities : Completed within 8 minutes (Performance Pledge Programme)
  • Shuttle service : On time (based on the schedule) (Performance Pledge Programme)
  • Check-out : Completed within 15 minutes (Performance Pledge Programme)
  • Housekeeping service : Completed within 1 hour (Performance Pledge Programme)
  • Laundry service (Normal) : Return on the following day (Performance Pledge Programme)
  • Laundry service (Express) : Return on the same day (Performance Pledge Programme)

Remarks/Notes for Application

  1. Check-In: Room rates and methods of payment(http://www.iftm.edu.mo/EN/Rates/Home/Index/459
  2. Laundry service (Normal) : Refer to the charges on the laundry list for settlement
  3. Laundry service (Express) : Refer to the charges on the laundry list for settlement

Relative Regulations or Requirements

N/A


Status Enquiry and Service Results Collection

Enquiry on application status:

  • In-person:Colina de Mong-Ha, IFTM Educational Hotel (Pousada de Mong-Ha)
  • By phone:(853)2851 5222
  • By e-mail:iftpmh@iftm.edu.mo
  • By fax:(853)2855 6925

Collection methods of service results:a verbal or written confirmation

Documents need to be presented or submitted upon receipt of the service results:Valid identification document is required (e.g. ID card / passport)


Content provider: Macao Institute for Tourism Studies (IFTM)

Last modified: 2020-05-14 12:54

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All information on this site is based on the official language of the Macao Special Administrative Region. The English version is the translation from the Chinese originals and is provided for reference only. If you find that some of the contents do not have an English version, please refer to the Traditional Chinese or Portuguese versions.