The Macau Government Tourist Office (MGTO) will hold three workshop sessions in three consecutive months for managers and supervisors of retail service industry. The workshops will provide customer service and management skills for participants to pass on the hands-on skills to their staffs. MGTO believes this workshop will effectively enhance customer service quality and consolidate the tourism city image of Macau. The "Achieving Total Customer Satisfaction" Retail Service Trainer Workshop will be held on October 31, November 21 and December 12 respectively. The three two-day workshops will be carried out by the trainers from an international management development company. Topics include Role of the Manager/Supervisor as the Trainer/Coach, Requirements for Professionalism, Total Customer Satisfaction Concept, System Approach to Effective Retails Service Training and Practical Demonstration of Retail Training Skills etc. MGTO hopes that after providing the professional training to retail shop managers and supervisors, they can pass the practical quality customer service skills to their frontline staff, so as to fully enhance service quality of the retail and service industry. On September 21, MGTO organized the "Service Par Excellence for Increasing Profitability" Seminar for representatives of Macau retail and related sectors' associations, leaders of Macau's large retail groups and enterprises as well as operators of small and medium enterprises (SME).
