Tips for choosing an old age home are found in the latest issue of Consumer Report

The latest issue of Consumer Report (no. 240) is available and the contents include the total number of cases received by the Council in the first half of 2013 and tips and guidelines for choosing an old age home for the elderly. Consumer Council handled 3,614 cases in the first half of this year. 843 cases were complaints and 2,749 cases were inquiry, 22 cases were suggestions from consumers. The top five complaint categories, which amounted to around 50 percent of the complaint cases, were telecommunication equipments and services, food and beverages, electronic products, travel agency business and restaurants. Details regarding the analysis of the complaint and enquiry cases can be found it the current issue. With the increase in ageing population in Macao, the demand for elderly service has been increased accordingly. Some consumers will choose to place their elderly family members at old age homes. Now, there are around 10 non-government subsidized, private old age homes in Macao. Requirements for admission and operation rules of the old age homes have to be approved by the relevant department. As service provision and charges may vary among different old age homes, consumers are suggested to get more information before making the choice. An article about the operations of private old age homes can be found in the current issue. The current issue also features articles about suggestions of CI on consumers' right to access fair and stable financial services, the visit of "Hong Kong Ming Pao Student Reporter Scheme" to the Council, as well as some health information for consumers. Consumer Report is now available free of charge at Consumer Council (Av. Horta e Costa, N.º 24-A, Edf. Cheung Heng, R/C), and the service counter of Consumer Council at Macao SAR Government Service Centre (Rua Nova da Areia Preta, Nº52), Public Information Centre at Vicky Plaza, libraries and bookstores. Consumers may also access the resources online on the Council's official website ( For enquiries, please call 8988 9315.

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