How to handle it
Processing procedure and required documents
Documents required to be submitted:
- Application form for cremation service of bone remains (013/DHA/DHAL);
- A clear photocopy of the identification document of the applicant;
- Declaration of cremation of bone remains (Declaration)
Additional documents to be submitted (those that must be submitted when applicable):
- If the bone remains are from a public cemetery, the applicant is required to submit a photocopy of the receipt of remains exhumation;
- If the bone remains are not from a public cemetery, the applicant is required to submit a clear photocopy of the identification document of the deceased and the supporting document(s) of the source of the bone remains.
Documents required to be produced:
The original of the identification document of the applicant is to be produced.
Do you support agency services
Cost
Application fee: Cremation service of bone remains: MOP 300.00 (Temporarily exempted)
Form fee: Not Applicable
Stamp Duty: 10% of the application fee
Security deposit: No security deposit will be levied.
Fees, Charges and Prices List: https://www.iam.gov.mo/c/pricetable/list
Approval time required
3 working days
Remark/Application Instructions
Important notes:
- Applicants are required to deliver the bone remains of the deceased to Our Lady Mercy Cemetery on their own within 10 working days counting from the day of application to schedule for cremation;
- In accordance with the stipulation of Article 13-B of the current Administrative Regulation no. 37/2003 “Regulations on Management, Operation and Supervision of Cemeteries”, the ashes should be collected within 90 days counting from the day of cremation of the bone remains, otherwise it is considered as abandonment of the ashes concerned, and IAM can handle the ashes properly without further notice.
Related specifications or requirements
Not applicable
Progress query method
Not applicable
The result of completing the service/Amount
Not applicable
Service processing location and time-offline
1.Integrated Services Centre
Details：
Service location: Avenida da Praia Grande, n.os 762-804, Edifício China Plaza , 2.o andar, Macau.
Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturday, Sunday and public holidays)
2.Northern District Public Services Centre
Details：
Service location: Avenida de Venceslau de Morais, n.º 222, r/c, Centro de Serviços da RAEM, Macau.
Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturday, Sunday and public holidays)
3.Central District Public Services Centre
Details：
Service location: Rotunda de Carlos da Maia, n.os 5 e 7, Complexo da Rotunda de Carlos da Maia, 3.o andar, Macau.
Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturday, Sunday and public holidays)
4.Islands District Public Services Centre
Details：
Service location: Rua de Coimbra, n.º 225, 3.˚ andar, Centro de Serviços da RAEM das Ilhas, Taipa.
Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturday, Sunday and public holidays)
5.Islands District Public Services Centre – Seac Pai Van Station
Details：
Service location: Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6.˚ andar, Coloane
Office hours: Monday to Friday, 9:00 a.m. to 1:00 p.m., 2:30 p.m. to 5:00 p.m. (closed on Saturdays, Sundays and public holidays)
6.Service Office in Our Lady Mercy Cemetery
Details：
Service location: Our Lady Mercy Cemetery, Avenida Coronel Mesquita, Macau
Office hours: Monday to Thursday, 9:00 a.m. to 1:00 p.m. and 2:30 p.m. to 5:45 p.m.
Friday, 9:00 a.m. to 1:00 p.m. and 2:30 p.m. to 5:30 p.m.
(Closed on Saturday, Sunday and public holidays)
Do you support reservation：Is
Do you need to make an appointment for post-processing：No
Appointment Method：
Macao One Account – “Appointment for counter service”https://booking.gov.mo/uniqweb/
Other Channels Available?：No