How to handle it

By visiting the 1st floor of the Labour Affairs Bureau in person, or in written form, by e-mail, by fax.

Application Procedures and Required Documents：

1. Required Documents:

• Photocopy of complainant’s identity document;
• Document with the correct address (e.g., water or electricity bill of present living place);
• Particulars of employer, including name, contact number, address, etc.

2. Supplementary Document:

• Photocopies of the documents which would contribute to the solution of the related problems

3. Document must be presented:

• The original of complainant’s identity document

Do you support agency services

No

Approval time required

Performance Pledge:

1. The person who would like to report to us or lodge a complaint will be received within 20 minutes 【Notes: Office hours- Monday to Friday : 09:00-13:00, 14:30-19:30】.
2. A Complaint Receipt will be immediately issued to the person who lodges a complaint when using our enquiry service.
3. A text message or a written notification by post will be sent to the complainant within 5 working days to notify him/her of the name and the contact number of the inspector in charge of his/her case under the following circumstances.
   Upon receipt of a complaint letter with the sender’s explicit mailing address; when there are new matters originated from the existing complaint case which need to be handled by opening a new case; when the change of person in charge of the case occurs.
4. Notifying the complainant and the related entities of the handling results of the case within 10 working days.
5. Notifying the complainant of the court’s verdict regarding the complaint case within 10 working days.
6. Notifying the complainant of the amount of compensation that he/she shall receive within 10 working days【Note: Within 10 working days after knowing the compensated amount has been deposited in the Bureau’s bank account】.

Do you support dropshipping

No

Does it support file cabinets

No

Service processing location and time-offline

1.Labour Affairs Bureau

Details：

Address: Avenida do Dr. Francisco Vieira Machado, nos. 221 a 279, Edifício Advance Plaza, Macau
Office Hours:
Monday to Friday: 09:00 – 13:00; 14:30 – 19:30

Do you support reservation：Yes

Do you need to make an appointment for post-processing：No

Appointment method：

Appointment Booking Service for Enquiries About Labour Rights and Interests

Other Channels Available?：No

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