How to apply
Can be through letter, fax, email, telephone, wake in and submit to tourist information counters
Location and service hours
MGTO headquarter
- Address: Alameda Dr. Carlos d’Assumpção, n.os 335-341, Edifício “Centro Hotline”, 12º andar, Macau
- Telephone: (853) 2831 5566
- Fax: (853) 2833 0518
- Email: mgto@macaotourism.gov.mo
- Office hours:
Mondl@macaotourism.gov.moday to Thursday: 9:00am – 1:00pm, 2:30pm – 5:45pm
Friday: 9:00am-1:00pm, 2:30pm – 5:30pm
(Closed on Saturdays, Sundays and public holidays)
Tourist Information Counters
- Largo do Senado, Edif. Ritz
- Telephone: (853) 8397 1120
- Fax: (853) 8397 1116
- Office hours: Monday to Sunday 9:00AM – 8:00PM
- Outer Harbour Ferry Terminal
- Telephone: (853) 2872 6416
- Fax: (853) 2872 6417
- Office hours: Monday to Sunday 9:00AM – 8:00PM
- Border Gate
- Telephone: (853) 2843 9310
- Fax: (853) 2843 9311
- Office hours: Monday to Sunday 9:00AM – 8:00PM
- Macau International Airport
- Telephone: (853) 2886 1436
- Fax: (853) 2886 1437
- Office hours: Monday to Sunday 9:00AM – 8:00PM
- Taipa Ferry Terminal
- Telephone: (853) 2885 0438
- Fax: (853) 2885 0310
- Office hours: Monday to Sunday 9:00AM – 8:00PM
- The Hong Kong-Zhuhai-Macao Bridge Frontier Post at Macao Port
- Telephone: (853) 2872 1213
- Fax: (853) 2883 9853
- Office hours: Monday to Sunday 9:00AM – 8:00PM
Fees
Fees: Free of Charge.
Time for processing
Receiving suggestions or complaints from tourists (letter/fax/email): Reply within 10 working days following receipt of the suggestion or complaint. (Performance pledge)
Receiving suggestions or complaints from tourists (in person): Attended by designated staff within 15 minutes. (Performance pledge)
Receiving suggestions or complaints from tourists (by telephone: 2831 5566 during office hours): Responded by designated staff within 90 seconds. (Performance pledge)
Receiving suggestions or complaints from tourists (by telephone: 2831 5566 during non-office hours): Return calls in 2 working days for voice mails received via audio recording system of 2831 5566 during non-office hours. (Invalid phone number or voice mails without contact information not applicable).(Performance pledge)
Enquiry on progress and reception of services results
Enquiry on progress: Can be through letter, fax, email and telephone.