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Receive and Forward Complaints (Civil Aviation Authority)

Introduction of service

Receive and forward complaints regarding civil aviation affairs from public.

Service target and eligibility criteria

A person who wishes to express any comment or opinion on Macao’s aviation and the Civil Aviation Authority.


Upon receipt of a comment or complaint, the authority will forward the case to the involved operator and request them to reply to the individual directly. Upon completion of forwarding the case, the authority will inform the individual about the forwarding process and contact information of the involved operator will be provided for follow-up. If the case is in relation to aviation safety, the authority will conduct an investigation and reply to the individual once the investigation is concluded.

Methods of Inquiry

The Civil Aviation Authority of Macao Special Administrative Region (CAA)
Address: Alameda Dr. Carlos D’Assumpção, Centro Comercial Cheng Feng 336342, 18 Andar F, Macau
Tel: (853) 2851 1213
Fax: (853) 2833 8089

Content provider: Civil Aviation Authority (AACM)

Last modified: 2021-09-16 15:21

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All information on this site is based on the official language of the Macao Special Administrative Region. The English version is the translation from the Chinese originals and is provided for reference only. If you find that some of the contents do not have an English version, please refer to the Traditional Chinese or Portuguese versions.