Receive and Forward Complaints (Civil Aviation Authority)

Handling procedure


Application procedure

Time constraint
No time constraint

Application procedure and required documents:
The complainant shall file in the case via the following ways:

  • File in the case with CAA in person or in writing: 18/F, Cheng Feng Commercial Centre, 336-342, Alameda Dr. Carlos D’Assumpção, Macao
  • Tel:(853) 2851 1213;
  • Fax:(853) 2833 8089;
  • Email: opinion@aacm.gov.mo (comments and complaints)
  • Online comment or complaint form

Note:

  • The complainant should provide his/her name and contact information, and state as much as possible the details of the complaint content; otherwise the case may not be handled due to inadequate information.
  • The complainant should submit all supporting documents relevant to the complaint to the Civil Aviation Authority, in order that the complaint case can be addressed effectively.

Methods of Application

Address: 18/F, Cheng Feng Commercial Centre, 336-342, Alameda Dr. Carlos D’Assumpção, Macao
Tel:(853) 2851 1213;
Fax:(853) 2833 8089;
Email: opinion@aacm.gov.mo (comments and complaints)
Online comment or complaint form
Office hour:
Monday to Thursday: 9:00 – 13:00 ; 14:30 – 17:45
Friday: 9:00 – 13:00 ; 14:30 – 17:30


Charge

Free


Processing time

The handling process will not take more than 14 working days to complete (time guaranteed in performance pledge).
Note: The time guaranteed commences from the next day following the day of submission of all documents or information.


Content provider: Civil Aviation Authority (AACM)

Last modified: 2017-08-31 16:05

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All information on this site is based on the official language of the Macao Special Administrative Region. The English version is the translation from the Chinese originals and is provided for reference only. If you find that some of the contents do not have an English version, please refer to the Traditional Chinese or Portuguese versions.