Consumer Council hotline available during Chinese New Year Holidays

Departments met to prepare consumer rights protection work before Chinese New Year

As consumption by citizens and the number of inbound tourists are expected to increase during Lunar New Year, the Consumer Council held a meeting before the festival with Economic Services Bureau (DSE), Macao Government Tourist Office (DST), Transport Bureau (DSAT), Judiciary Police (PJ), Public Security Police Force (PSP), Macao Custom Service, Municipal Affairs Bureau (IAM), Health Bureau (SS) and Macao Post and Telecommunications Bureau (CTT) to discuss on the protection of consumer rights for local citizens as well as inbound tourists.

To better safeguard consumer rights, the Council organized patrols with other departments to promote good business practice among shops, the Council also plans to meet with the food and beverage industry to encourage good communication between consumers and the industry. Food outlets are asked to display clear price lists to consumers during holidays.

The Consumer Council will provide special hotline service from 9AM to 6 PM daily from 4th February to 10th February (9AM to 1PM on 4th February and working day on 8th February). Consumer Council’s staff will be taking calls regarding complaints or inquiry. Consumer Council hotline: 8988 9315.

If anyone finds his or her consumer rights being infringed, he or she should file a complaint at the Council or other departments and provide all necessary detailed information. Online complaint service is available on the Council’s website (www.consumer.gov.mo) and the Council’s WeChat account for consumers’ convenience.

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All information on this site is based on the official language of the Macao Special Administrative Region. The English version is the translation from the Chinese originals and is provided for reference only. If you find that some of the contents do not have an English version, please refer to the Traditional Chinese or Portuguese versions.