Smooth hospitality work during 1st October Golden Week Over 890,000 Visitor arrivals in 7 days

1st October Golden Week officially ended after a week. According to preliminary statistics, the total visitor arrivals in Macau during 1 – 7 October hit 896,847 of which 722,746 came from the Mainland. Compared with the corresponding 7-day period of last year, the total visitor arrivals during 1st October Golden Week surged by 5.7% this year, while the number of Mainland visitors grew by 12.1%. Know that Most Mainland tour-group visitors departed from Mainland China through Shenzhen and arrived at Macau via Hong Kong. As the "Tourism Law of the People's Republic of China" officially took effect on 1st October this year, Mainland visitor arrivals via Macau Ferry Terminal during 1st October Golden Week dropped drastically by 11.8% compared to the same period of last year, as opposed to the trends at other ports (including Barrier Gate, Cotai Frontier Post, Airport and Cross-Border Industrial District). Similarly, Mainland visitor arrivals via Taipa Temporary Ferry Terminal and Inner Harbour saw an evident fall of 27.58% and 33.13% respectively. The average occupancy rate for 3 to 5 Star hotels was 88.71%, a year-to-year growth of 0.21%. The average occupancy rates for 3-Star and 4-Star hotels were 87.65% and 85.24% which dropped slightly by 0.8% and 0.43% respectively, whereas the rate for 5-Star hotels was 93.22% (a rise of 1%). The average room rate of 3 to 5 Star hotels was 1,933.71 patacas, a year-to-year increase of 11.04%. On the other hand, the average room rate of guest houses was 615.17 patacas (a growth of 16.83%). The average room rates of 2-Star and 3-Star hotels were 1,101.19 patacas and 1,773.96 patacas respectively (an increase of 20.03% and 10.82%), while the average room rates of 4-Star and 5-Star hotels were 1,639.2 patacas and 2,387.97 patacas which escalated by 10.22% and 11.78% respectively. Macau Government Tourist Office (MGTO) received 5 tourism-related complaints, 2 assistance requests and 2 commendations during 1st October Golden Week. The complaint cases mainly involved tourism service including hotel check-out formalities, service quality, taxi charge, shopping and tour guide service. The Office has followed up with the cases or transferred them to related departments for settlement. During the Golden Week, MGTO carried out 75 inspections at various ports and sightseeing spots. In terms of measures against illegal accommodation, MGTO carried out 6 joint actions, 32 premise inspections and sealed 3 premises allegedly operated as illegal accommodation in total. During the past 1st October Golden Week, MGTO adopted a series of measures not only to cater for the needs of citizens and visitors but also to perfect service quality in the tourism industry. The measures include tourism notification system activation, food guide publication and distribution, strengthening inspection duties and launching an online system for room-rate report, etc. The Office also promoted the 4 walking tour routes to visitors through various channels during 1st October Golden Week.

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