How to Apply
Application Procedures and Documents Required
Applicants can lodge the application by post if they are in other countries or regions. (excluding Mainland China and Hong Kong).
(Note: This bureau will issue the travel document only after verifying the identity of the applicant)
Application procedures:
- Access the “Postal Application Service” system of DSI to obtain an application number and print out an application slip;
- Mail “Part 2” of the application slip and the “Required documents” mentioned below to DSI. (Mailing address: Macau Postal Box No. 1089/ Avenida da Praia No. 804, Edificio China Plaza, 20 andar, Macau);
- After receiving the required documents, DSI will update the application progress in the “Postal Application Service” system. Applicants should check their application status in the system from time to time.
- When the application status changes to “Please pay for the application”, applicants can pay the fee to complete their application.
Required documents:
- A duly completed application form. Applicants can download the application form from the “Postal Application Service” system of DSI or request DSI to send the application form by post or obtain the application form by a representative in Macao (Please see Sample of a completed form);
- A photocopy of the Macao SAR Permanent Resident Identity Card;
- Submit a 1.5-inch, color, bareheaded and full-faced photograph in plain white background which is taken at a photography studio within the last 6 months (Photograph Specifications);
- Supporting documents which prove that the applicant cannot lodge the application in person;
- Proof of schooling issued within the last 3 months (e.g. transcript or proof of graduation.); or
- proof of employment issued within the last 3 months (e.g. proof of working, proof of income); or
- a medical proof issued within the last 3 months (including admission to hospital, pregnancy, etc);
- A clear set of the applicant’s ten fingerprint impression (see Fingerprint Form);
- Macao SAR Travel Permit (if any);
- The former Macao SAR Passport, in case of passport renewal (Applicants can renew travel documents which will expire in less than 9 months or have expired);
- Loss report is required if the applicant cannot provide the former Macao SAR Travel Permit or the former Macao SAR Passport;
- If applicants are under the age of 18, both parents or the person executing parental rights or guardianship in compliance with the law has to submit a photocopy of their identification documents and sign in the signature field on the application form;
- An duly completed authorization form is required if the applicants need to authorize a representative to lodge the application or collect the travel document on their behalf.
Fees and Payment Methods
Fees: Application fee + Postage + Surcharge (if applicable)
1. Application fee
Normal application: MOP360;
Urgent application: an additional fee of MOP150.
2. Postage:
Normal (air registered mail with advice of delivery): According to the postage charged by the Macao Post and Telecommunications Bureau (the amount is subject to the destination and the weight of the documents).
Express: According to the postage rate of the express courier company (the preliminary estimated amount is based on the destination and the weight of the parcel. The express courier may charge the applicant the difference in postage according to the actual delivery situation).
※ Note: To avoid loss of delivery, DSI only sends the travel document by express delivery or air registered mail with advice of delivery. Travel documents will not be sent by surface mail.
3. Surcharge (if applicable)
If the applicant cannot present the original travel document or the replacement is made for the reason of damage, additional fees to be charged are as below:
- First time: an additional fee of MOP 150.00;
- Second time: an additional fee of MOP 300.00;
- Third time: an additional fee of MOP 600.00;
- Fourth time: an additional fee of MOP 1,200.00;
- Fifth time or above: an additional fee of MOP 2,400.00.
After the first issuance of the Macao SAR travel document (2019 version), the additional fee for the replacement of travel document due to loss will be calculated from the first instance all over again.
Means of payment:
1. Online payment:
Pay by credit card in the “Postal Application Service” system.
2. A delegate pays at DSI:
The applicant can submit an authorization letter delegating a person in Macao to pay the fee in cash or by electronic means at this Bureau.
Note:
- Overseas postal application only accepts the two means of payment mentioned above.
- In case of system failure or other special circumstances that result in the applicant paying amounts that should not be collected by the Macao Special Administrative Region Government, the applicant should contact the Identification Services Bureau (DSI) as soon as possible. DSI will refund the relevant amounts.
- After the online transaction is completed, if applicants want to cancel the application and request a refund of the application fee, they can submit a written request to DSI to facilitate the refund process.
Processing Time
- Normal application: 10 working days. (Performance Pledge)
- Urgent application: 2 working days. (Performance Pledge)
(The collection date is calculated from the day after the application and all required documents are received by DSI. The time of mailing is not included.)
Note:
- Under special circumstances, DSI may adjust the collection date.
- In case of the former Macao SAR travel document is damaged, stolen or lost, the replacement of the new travel document may take 60 days at maximum. Under normal circumstances, urgent application is not accepted. If it is indeed necessary, applicants have to submit a written request and proof of justified reason to DSI for approval. DSI will inform the applicant of the result within 2 working days.
Remarks/ Notes for Application
- The list of countries and territories which have granted travel facilitation to holders of the Macao SAR Passport and Travel Permit, please visit the official website of the Identification Services Bureau.
- Regarding the knowledge of Macao residents on their fundamental rights and duties under the protection of the Basic Law; information about consular protection and consular services and tips on the preparation before going abroad, safely reminders and emergency contact information for travelling overseas, please visit the dedicated website of Fundamental Rights and Duties of Macao Residents, Information about Consular Protection and Consular Services.
Service Location and Office Hours
Identification Services Bureau
- Headquarter
Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays) - Macao Government Services Centre
Address: Zona R do 2.º andar do Centro de Serviços da RAEM – Rua Nova da Areia Preta, n,º 52, Macau
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays) - Macao Government Services Centre in Islands
Address: Zona D do 3.º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa, Macau
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
Progress Enquiry and Service Results Collection :
Progress enquiry: Postal Application Service – Application Status Enquiry
Collection Methods of service results:
- The Macao SAR travel documents will be posted by the Identification Services Bureau.
- In person
- By authorized person
- The applicant can endorse the application receipt and sign according to the valid identification document in order to authorize a representative to collect the document on behalf of the applicant (if applicant is under the age of 18, his/her legal representative is the one to endorse the application receipt).
- The authorized representative should present his/her original valid identification document and the photocopy of applicant’s identification document for verification.
Note:
In case of renewal application, applicants have to submit the former Macao SAR Travel Permit if it is still valid.