How to handle it

Processing procedure and required documents

Documents required to be submitted: 

1. Declaration – Relationship with the deceased (011/DHA/DHAL );
2. A clear photocopy of identification document of the applicant;
3. Declaration of the right of use of ash box / bone box (Declaration).

Additional documents to be submitted (those that must be submitted when applicable):

1. If the deceased is not a Macao resident, supporting document which proves the relationship between the applicant and the deceased or certificate of the death of the deceased in Macao is required to be submitted;
2. If the bone remains are from a public cemetery, a photocopy of the receipt of remains exhumation is required to be submitted;
3. If the bone remains are not from a public cemetery, a clear photocopy of the identification document of the deceased and supporting document of the source of the bone remains are required to be submitted. The applicant is also required to apply for the License for moving remains, bone remains or ashes to a cemetery.

Documents required to be produced: 

The original identification document of the applicant is required to be produced.

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cost

1. Granting the first-time right of use for 25 years – Class A: MOP 6,000
   Granting the first-time right of use for 25 years – Class B: MOP 3,600
2. If the remains are not from public cemeteries – License for moving remains to a cemetery: MOP100.00

Form fee: Not Applicable
Stamp Duty: 10% of the application fee
Security deposit: Not Applicable
Fees, Charges and Prices List: https://www.iam.gov.mo/p/pricetable/list

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Approval time required

3 working days

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Remark/Application Instructions

Important notes:

1. If the remains of the deceased are not stored in the bone box within 180 days counting from the day of approval of the right of use of the bone box, IAM can withdraw the right of use, except for statutory exceptions.
2. The period of the first-time right of use of a bone box is 25 years. After the period, the right of use can be renewed for a period of 10 years each time. Application for renewal should be made to IAM within 6 months before the expiry date of the period. (Applicable to applications for the right of use of bone boxes and renewal from 1 June 2026)
3. Tombs, bone boxes and ash boxes are required to be engraved with names that match the names stated on the identification documents of the buried persons. Engraving names unauthorised by IAM is prohibited.
4. In accordance with the stipulation of Clause 1 of Article 21-B of the current Administrative Regulation no. 37/2003 “Regulations on Management, Operation and Supervision of Cemeteries”, if the period of use has expired and application for renewal is not made to IAM, the right of use will become invalid. IAM can cremate the remains of the deceased concerned and handle the ashes properly.
5. If the remains of the deceased have been completely removed from the bone box, IAM will withdraw the right of use.
6. Bone boxes are only provided for use of remains after exhumation.
7. Only designated flower holders can be installed on bone boxes. Installation of other additional objects is not allowed.
8. Burning joss paper in the building of bone remains and ashes located in Estrada da Ponta da Cabrita of Taipa Sa Kong Municipal Cemetery is prohibited. People who pay respect to the deceased can only burn joss paper in the furnaces designated by IAM.
9. The numbers of ash boxes / bone boxes are applied for in order of class.

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Related specifications or requirements

For applications for the right of use of bone boxes, the deceased must meet any one of the following conditions:

1. The deceased is a Macao resident;
2. The deceased is not a Macao resident but he/she passed away in Macao;
3. The deceased is not a Macao resident, but the applicant is a Macao resident and is the spouse or a blood relative of the first degree of kinship of the deceased.

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Progress query method

Enquiry about application progress: https://account.gov.mo/pt/login/

Method for obtaining the result of service: Visiting in person to obtain the result

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Service processing location and time-offline

1.Integrated Services Centre

Details：

Address: Avenida da Praia Grande,  n.ᵒˢ 762-804, Edifício China Plaza, 2.º andar, Macau 

Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)

2.Northern District Public Services Centre

Details：

Address: Avenida de Venceslau de Morais, n.º 222, r/c,Centro de Serviços da RAEM, Macau

Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)

3.Central District Public Services Centre

Details：

Address: Rotunda de Carlos da Maia, n.ᵒˢ 5 e 7, Complexo da Rotunda de Carlos da Maia, 3.º andar, Macau

Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)

4.Islands District Public Services Centre

Details：

Address: Rua de Coimbra, n.º 225, 3.º andar, Centro de Serviços da RAEM das Ilhas , Taipa

Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)

5.Islands District Public Services Centre – Seac Pai Van Station

Details：

Address: Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6.º  andar, Coloane

Office hours: Monday to Friday, 9:00 a.m. to 1:00 p.m. and 2:30 p.m. to 5:00 p.m. (closed on Saturdays, Sundays and public holidays)

6.Service Office in Our Lady Mercy Cemetery

Details：

Address: Our Lady Mercy Cemetery, Avenida Coronel Mesquita, Macau
Office hours: Monday to Thursday, 9:00 a.m. to 1:00 p.m. and 2:30 p.m. to 5:45 p.m.

Friday, 9:00 a.m. to 1:00 p.m. and 2:30 p.m. to 5:30 p.m.

(Closed on Saturday, Sunday and public holidays)

Do you support reservation：Yes

Do you need to make an appointment for post-processing：No

Appointment method：

Macao One Account – “Appointment for counter service”https://booking.gov.mo/uniqweb/

Other Channels Available?：No

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