Location & Methods of Reporting
The Judiciary Police’s Case Reporting and Emergency Operation Centre operates on a 24-hour system. The Case Reporting and Emergency Operation Centre’s investigators will be on duty throughout the night. If required, the general public can press the door bell to make a police report or request for assistance at any time.
-
Headquarters – Case Reporting and Emergency Operation Centre
Tel: (853) 2855 7777
Fax: (853) 2835 6100
Email: piquete.sede@pj.gov.mo
Address: Judiciary Police Building, No. 823, Av. da Amizade, Macao
Fees
None
Time required
Reporting in person: a Complaint Notification will be issued immediately. (Performance Pledge)
Reporting in Person
Residents provide their identification details and preliminary statements of case facts (commonly known as making a statement), with which the investigators produce written records and issue a case reporting receipt to informants. Complainants and parties of interest who need to apply for a Case Reporting Certificate may apply to the Administrative Centre of the Judiciary Police during office hour. If the complainant is not a Macao resident and is leaving Macao soon, he/she may also apply to the Case Reporting and Emergency Operation Centre, for a Case Reporting Certificate signed by the Judiciary Police directorate.
In regard to semi-public or private offence, the victim or the legal agent of the victim must declare in person whether he/she is filing a complaint or a personal accusation (commonly known as ‘pursue the case’), otherwise the case would not be placed on a file.
Depending on the nature of the case, our Bureau may deploy personnel to the crime scene for evidence collection and follow-up actions by specialized investigation units.
Notes
The Judiciary Police requests residents to provide their identification details and ways of contact when reporting a case to ensure adequate and prompt response and handling for the information provided. As such, we hope residents provide information as accurately as possible; otherwise when some major clues are missing, it may pose difficulty on the Judiciary Police’s follow-up actions and cause delays in cracking of cases. Furthermore, this is also a statutory procedure provided by the law.
According to relevant provisions in the “Criminal Code”, if criminal acts reported to our Bureau via telephone, email or fax are of semi-public or private nature, the victims or legal agents of the victims should proceed to the Judiciary Police in person to declare pursuit of the perpetrator’s criminal responsibility, such that the Judiciary Police can place the case on file for investigation.
No matter how residents report the case, they should explain the crime type, time and date, location, course, situation of casualties and amount of loss, and indicate if any witnesses can be provided, the identification details of perpetrators (for strangers, describe their age, gender, appearance, clothing and other characteristics to the utmost), routes of escape, tools of crime, etc. as clearly as possible, to aid the Judiciary Police to grasp the case details and place the case on file for investigation.
The victims or people involved should try to seal off and preserve the crime scene, especially scenes of robbery or burglary, and prevent the entry and exit of non-police personnel. The victims should not touch any facilities or articles at the scene to preserve the evidence, such that our Bureau can grasp more detailed information to crack down the case and bring the criminals to justice.
If a CCTV device is equipped at the scene, the relevant video tapes should be preserved and handed to our Bureau timely for investigation.
If articles robbed or stolen come with a certificate or serial number, these should be provided to our Bureau at the soonest. If possible, please provide the picture or drawing of such articles, such that our Bureau may, with these clues, seize the criminals when they dispose of the stolen articles.
Should residents witnessing or learning of a crime find it awkward to reveal their identity, they may report to our Bureau anonymously.
Persons making a false report do not only waste police force, but also violate the law and shall be pursued for their criminal responsibilities.