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Crime Reporting

A Certificate of Case Reporting Record will be issued within 9 working days.

A Certificate of Case Reporting Record will be issued within 9 working days

Service Overview

After filing a report with a statement taken by the Judiciary Police, the complainant or interested party may apply for a “Certificate of Case Reporting Record” either in person at the Judiciary Police or through the dedicated webpage on the Judiciary Police website (online application service is limited to individual applicants only). Provided that the applicant meets all relevant application requirements, the Judiciary Police will issue the aforesaid certificate within 9 working days.

Service targets and application criteria

The complainant or interested party who has filed a report with a statement taken by the Judiciary Police.

Scope of Application

The “Certificate of Case Reporting Record” may be submitted by the applicant to public authorities in Macao※ or used for the following purposes:

  • To certify that the applicant has reported the aforementioned case to the Judiciary Police.
  • All items reported stolen by the applicant, along with their respective values, are listed in the certificate.
  • Submission to the insurance company for the insurance claim.
  • Replacement of identification documents and various licences.
  • Vehicle deregistration.
  • Other personal uses.

※The “Certificate of Case Reporting Record” issued by the Judiciary Police is generally not applicable to overseas agencies.

Certificate Content

The “Certificate of Case Reporting Record” shall list the identity information of the complainant or interested party and the purpose of the application. It also contains basic details of the established case file and a summary of the statement taken from the complainant or interested party at the Judiciary Police, which primarily covers the circumstances of the incident, the amount of loss, or information regarding valuable items.

Service Outcome

The Judiciary Police will issue the “Certificate of Case Reporting Record” within 9 working days starting from the first working day after all required documents are received#.

# For online applications, no authorisation for collection is allowed; applicants must collect the certificate in person at the Judiciary Police.

Application process

  • In-person
  1. Applicants can download the application form for the “Certificate of Case Reporting Record” or visit our Bureau to obtain a copy.
  2. Submit the completed form to the Judiciary Police in person.
  3. The certificate will be issued within 9 working days of receiving all required documents.
  4. When the certificate is ready for pick up, the applicant will be notified via SMS or phone.Please bring all necessary documents to collect your certificate.
  • Online application (limited to individual applicants)
  1. Fill out the electronic application form.
  2. Submit the form through the Internet.
  3. You will immediately receive an SMS or email from the Judiciary Police to verify receipt of your application.
  4. Receive a final notification via SMS or email that the certificate is available for pick up.
  5. Collect the certificate in person from the Judiciary Police.

# This flow chart on the Judiciary Police’s official website details the “Certificate of Case Reporting Record application process.”

Documents Required

  1. Applicants must provide a copy of their identity documents and present the original documents for verification.
    1. Had their identity documents been stolen, they could submit a copy of their travel documents, birth certificates, or other valid identification documents instead.
    2. Minors who would like to apply for the certificate should have their applications filed by their legal representatives (parents or guardians). The latter should sign the application forms and provide copies of their identity documents as well as those of the minors.
  2. Applicants must submit a copy of their insurance policy if they apply for the certificate to claim insurance.
  3. When applying on behalf of a company, it is compulsory to submit a stamped authorization letter from the company and a copy of the identity document of the authorized personnel.
    1. To apply for the “Certificate of Case Reporting Record,” the company’s authorized personnel (also the complainant) must also have already given a statement to the Judiciary Police.
    2. If the complainant and the authorized personnel are different persons, the latter must also give a police statement to confirm the company’s losses.
    3. Should the company’s employer, owner, or person in charge wish to apply for the certificate themselves, the Judiciary Police will take a statement from them to verify the company’s losses before applying.

Notes：

  • If the applicant filed an application for the “Certificate of Case Reporting Record” online, they must collect the certificate in person and provide the documents mentioned in the first and second points.
  • In the case when the applicant is a minor, their legal representatives (parents or guardians) must apply on their behalf and sign a printed copy of the electronic application form. A copy of the minor’s identity document should also be submitted.
  • Applicants who come to the Bureau to file their applications can submit supplementary documents by handing in the documents themselves, have a third-party deliver for them, or mailing the necessary documents.
  • If they wish to send the supplementary documents via mail, the address is “Administrative Center, Judiciary Police Building, No. 823, Av. da Amizade, Macao.”

Tel: (853) 8800 6333 / (853) 8800 1367
Email：piquete.sede@pj.gov.mo

Location & Operation Hours

  1. Judiciary Police Headquarters – Administrative Centre
    Address: Judiciary Police Building, No. 823, Av. da Amizade, Macao (Please use entrance on No. 23, Rua de Nagasaki, Macao）
    Operation Hours:
    Monday through Thursday: 09:00-13:00, 14:30-17:45
    Friday: 09:00-13:00, 14:30-17:30.

  2. Judiciary Police Headquarters – Case Reporting and Emergency Operation Centre
    Address: Judiciary Police Building, No. 823, Av. da Amizade, Macao
    Hours accepting applications:
    Outside office hours (including Saturday, Sunday, and public holidays).

  • Applicants who wish to obtain the “Certificate of Case Reporting Record” outside office hours should contact the Administrative Center (Tel: (853) 8800 6333 / (853) 8800 1367）to make an appointment so that collection can be arranged.

Fees

Stamp Duty： Calculation is based on the provisions of Stamp Duty Payment Table item 11:

  • Each certificate: MOP 15
  • Each additional page: MOP 5

Postal fee (Double registered mail): （If postal service is required):

  • Local ─ MOP 27 (Fee for double registered mail) + Postage (note)
  • Non-local ─ MOP 34 (Fee for double registered mail) + Postage (note)

Note: Please refer to the table of postage tariffs published by the Macao Post for postage rates. The applicant may choose either surface mail or air mail; however, tariffs for these methods vary by region.

Methods of Payment

Making payment in person at the Bureau:

  1. Cash in Macanese patacas.
  2. Macau Pass.
  3. GovPay【Debit/credit cards issued by BOC Macau Branch (VISA, MasterCard or UnionPay), UnionPay debit/credit cards issued by local banks other than BNU, UnionPay QuickPass cards, UnionPay app, BOC mobile banking app payment, Tai Fung Pay, CGB mobile payment, LusoPay, ICBC e-payment, UePay, Mpay, Alipay (applicable for residents of Macao, mainland China and Hong Kong), WeChat Pay (applicable for residents of mainland China and Hong Kong)】。

Online payment：

  • Electronic payment (VISA, MasterCard, UnionPay, BOC BOCNET payment)

Special situations：

  • If the applicant is unable to pay the fee when making the application (e.g., due to being robbed or in other similar situations), payment can be made when collecting the certificate in person or by an authorized representative. (Authorization Letter)
  • If the applicant is located overseas, an email can be sent to the Case Reporting and Emergency Operation Centre of the Judiciary Police： piquete.sede@pj.gov.mo to inquire about the application procedure and payment methods.

Approval Time

The “Certificate for Case Reporting Record” will be issued within 9 working days (Performance Pledge).

Application Notes:

  • Please call the Judiciary Police’s Administrative Center at (853) 8800 6333 / (853) 8800 1367 for information on the application.
  • Since the “Certificate for Case Reporting Record” contains crucial personal information and confidential details of a criminal investigation, the applicant, interested parties, and authorized personnel should keep the information confidential.

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Content provider: Judiciary Police (PJ)

Last modified: 2026-08-21 17:30

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All information on this site is based on the official language of the Macao Special Administrative Region. The English version is the translation from the Chinese originals and is provided for reference only. If you find that some of the contents do not have an English version, please refer to the Traditional Chinese or Portuguese versions.