Skip navigation
Macao SAR Government Portal

Crime Reporting

A Certificate of Case Reporting Record will be issued within 9 working days.

A Certificate of Case Reporting Record will be issued within 9 working days

Service Overview

After filing a report with a statement taken by the Judiciary Police, the complainant or interested party may apply for a “Certificate of Case Reporting Record” either in person at the Judiciary Police or through the dedicated webpage on the Judiciary Police website (online application service is limited to individual applicants only). Provided that the applicant meets all relevant application requirements, the Judiciary Police will issue the aforesaid certificate within 9 working days.

Service targets and application criteria

The complainant or interested party who has filed a report with a statement taken by the Judiciary Police.

Scope of Application

The “Certificate of Case Reporting Record” may be submitted by the applicant to public authorities in Macao※ or used for the following purposes:

  • To certify that the applicant has reported the aforementioned case to the Judiciary Police.
  • All items reported stolen by the applicant, along with their respective values, are listed in the certificate.
  • Submission to the insurance company for the insurance claim.
  • Replacement of identification documents and various licences.
  • Vehicle deregistration.
  • Other personal uses.

※The “Certificate of Case Reporting Record” issued by the Judiciary Police is generally not applicable to overseas agencies.

Certificate Content

The “Certificate of Case Reporting Record” shall list the identity information of the complainant or interested party and the purpose of the application. It also contains basic details of the established case file and a summary of the statement taken from the complainant or interested party at the Judiciary Police, which primarily covers the circumstances of the incident, the amount of loss, or information regarding valuable items.

Service Outcome

The Judiciary Police will issue the “Certificate of Case Reporting Record” within 9 working days starting from the first working day after all required documents are received#.

# For online applications, no authorisation for collection is allowed; applicants must collect the certificate in person at the Judiciary Police.

Explanations and points to note for online application for the “Certificate of Case Reporting Record”

Individual application

  • Applicants should complete the electronic application form online and submit.
  • Application conditions: The applicant (the complainant or interested party) has filed a complaint to the Judiciary Police and has been summoned to the Judiciary Police to record a testimony.
  • After submitting the application online, the applicant will receive a SMS or email from the Judiciary Police immediately. When the information in the application form is confirmed, the applicant will be notified through SMS or email that the application has been accepted and will be submitted for approval. The Judiciary Police will issue the relevant certificate within 9 working days from the day following the issuance of that notification.
  • After the “Certificate of Case Reporting Record” is issued, the Judiciary Police will notify the applicant via SMS or email to collect the certificate. The following documents have to be provided upon collection of the certificate:
    1. The original copy of a valid identity document.
    2. If the identity document is stolen, a valid passport, birth certificate or other identification document may be presented.
  • If it is necessary to file a claim with an insurance company, a copy of the relevant insurance policy has to be submitted upon collection of the certificate.
  • Application by a minor must be filed by his/her legal representative (parent or guardian). Upon collection of the certificate, the printed electronic application form has to be signed by the legal representative, and a copy of the identity document of the minor must be submitted.
  • In case of online applications, the certificate cannot be collected on behalf of the applicant. Applicants must collect the certificate in person at the Judiciary Police.
  • When the applicant collects the “Certificate of Case Reporting Record”, the required processing fee must be settled.
  • If the applicant chooses to make an online payment, the required fee must be paid online within 90 days from the date of receipt of the collection notification. If this is not processed within 90 days, online payment cannot be made for the relevant application fee. The applicant can only make such a payment upon collection of the certificate at the Judiciary Police.

# This flow chart on the Judiciary Police’s official website details the “Certificate of Case Reporting Record application process.

Procedures and notes of application for the “Certificate of Case Reporting Record” in person

Documents to submit

  • Completed application form (Note 1) (Download application form).
  • Copy of the applicant’s identity document with the original presented for verification (Note 2 and 3).
  • If it is necessary to file a claim with an insurance company, a copy of the insurance policy must be submitted.
  • If the application is made on behalf of a company, an authorization letter with the company stamp (Note 4) and a copy of the authorizing person’s identity document must be submitted.
    • Documents mentioned in items 2 to 4 above can be submitted afterwards (in person, authorizing others or by mail).
    • If the supplementary document(s) is (are) to be submitted by mail, please send to “Administrative Centre, Judiciary Police Building, No. 823, Avenida de Amizade, Macau”.
    • The Judiciary Police will issue the “Certificate of Case Reporting Record” within 9 working days starting from the first working day after all required documents are received.

Notes：

Note 1: The application form can be obtained by downloading from the Judiciary Police website or collecting from the Judiciary Police in person. The application form must be completed and duly signed with the purpose of the application stated by the applicant.

Note 2: If the identity document is stolen, a copy of travel document, birth certificate or other valid identification documents can be submitted instead.

Note 3: Application by a minor must be filed by his/her legal representative (parent or guardian). The application form must be signed by the legal representative and submitted with the copies of the legal representative’s as well as the minor’s identity documents.

Note: 4:
a) If a company employee (the complainant) is authorized to apply for the “Certificate of Case Reporting Record”, his/her testimony must first be recorded in the Judiciary Police;
b) If the complainant and the authorized person are not the same person, the authorized person must have his/her testimony recorded in the Judiciary Police first in order to confirm the loss of the company reported by the complainant;
c) If the employer / owner / person in charge of the company would like to apply for a “Certificate of Case Reporting Record” on his/her own, it is also necessary to record his/her testimony in the Judiciary Police first in order to confirm the loss of the company reported by the complainant.

* As the “Certificate of Case Reporting Record” involves important personal information and confidential criminal case information, the applicant / interested party or authorized person must keep the related information confidential.

Tel: (853) 8800 6333 / (853) 8800 1367
Email：piquete.sede@pj.gov.mo

Location & Operation Hours

  1. Judiciary Police Headquarters – Administrative Centre
    Address: Judiciary Police Building, No. 823, Av. da Amizade, Macao (Please use entrance on No. 23, Rua de Nagasaki, Macao）
    Operation Hours:
    Monday through Thursday: 09:00-13:00, 14:30-17:45
    Friday: 09:00-13:00, 14:30-17:30.

  2. Judiciary Police Headquarters – Case Reporting and Emergency Operation Centre
    Address: Judiciary Police Building, No. 823, Av. da Amizade, Macao
    Hours accepting applications:
    Outside office hours (including Saturday, Sunday, and public holidays).

  • Applicants who wish to obtain the “Certificate of Case Reporting Record” outside office hours should contact the Administrative Center (Tel: (853) 8800 6333 / (853) 8800 1367）to make an appointment so that collection can be arranged.

Fees

Stamp Duty： Calculation is based on the provisions of Stamp Duty Payment Table item 11:

  • Each certificate: MOP 15
  • Each additional page: MOP 5

Postal fee (Double registered mail): （If postal service is required):

  • Local ─ MOP 27 (Fee for double registered mail) + Postage (note)
  • Non-local ─ MOP 34 (Fee for double registered mail) + Postage (note)

Note: Please refer to the table of postage tariffs published by the Macao Post for postage rates. The applicant may choose either surface mail or air mail; however, tariffs for these methods vary by region.

Methods of Payment

Making payment in person at the Bureau:

  1. Cash in Macanese patacas.
  2. Macau Pass.
  3. GovPay【Debit/credit cards issued by BOC Macau Branch (VISA, MasterCard or UnionPay), UnionPay debit/credit cards issued by local banks other than BNU, UnionPay QuickPass cards, UnionPay app, BOC mobile banking app payment, Tai Fung Pay, CGB mobile payment, LusoPay, ICBC e-payment, UePay, Mpay, Alipay (applicable for residents of Macao, mainland China and Hong Kong), WeChat Pay (applicable for residents of mainland China and Hong Kong)】。

Online payment：

  • Electronic payment (VISA, MasterCard, UnionPay, BOC BOCNET payment)

Special situations：

  • If the applicant is unable to pay the fee when making the application (e.g., due to being robbed or in other similar situations), payment can be made when collecting the certificate in person or by an authorized representative. (Authorization Letter)
  • If the applicant is located overseas, an email can be sent to the Case Reporting and Emergency Operation Centre of the Judiciary Police： piquete.sede@pj.gov.mo to inquire about the application procedure and payment methods.

Approval Time

The “Certificate for Case Reporting Record” will be issued within 9 working days (Performance Pledge).

Application Notes:

  • Please call the Judiciary Police’s Administrative Center at (853) 8800 6333 / (853) 8800 1367 for information on the application.
  • Since the “Certificate for Case Reporting Record” contains crucial personal information and confidential details of a criminal investigation, the applicant, interested parties, and authorized personnel should keep the information confidential.

Print this page

Content provider: Judiciary Police (PJ)

Last modified: 2026-09-03 12:11

Public safety and migration Personal safety

All information on this site is based on the official language of the Macao Special Administrative Region. The English version is the translation from the Chinese originals and is provided for reference only. If you find that some of the contents do not have an English version, please refer to the Traditional Chinese or Portuguese versions.