Recently, the Identification Services Bureau received a case regarding Macao SAR passport holders who were denied boarding while traveling to Mexico. The Macao residents stated that while transiting at the airport in Beijing, the airline staff informed them of a temporary change in the entry policy of the Mexican immigration authority, stating that the travel document they held no longer met the visa-free entry conditions, and thus they were refused boarding to Mexico. Upon receiving the case, the Identification Services Bureau immediately contacted the residents and made inquiries with the Consulate General of Mexico in Hong Kong on the matter. The Consulate General of Mexico in Hong Kong replied that up to date, there has been no change to Mexico's visa-free entry policy for the Macao SAR Passport. The Identification Services Bureau is currently actively liaising with the relevant airline to ascertain the specific details of the incident and is continuously following up the matter.
If residents encounter difficulties while traveling abroad, they can contact the Identification Services Bureau hotline at 2837 0777 (during office hours), the 24-hour tourism hotline at 2833 3000, the Public Security Police Force 24-hour overseas emergency assistance hotline at 2857 3333, or the Global Emergency Hotline for Consular Protection and Service of the Ministry of Foreign Affairs at +86 10 12308 for assistance. When citizens seek help from any of the above-mentioned hotlines, the cases will be handled according to established mechanisms and followed up by the relevant departments.