Application procedures for Macao SAR Travel Permit

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How to Apply

Application Methods:

• Self-service Kiosk
• “Macao One Account” mobile application
• Service counter

Application Procedures and Documents Required

Application via self-service kiosks (Number tag is not required):

Applicants who lodge application with self-service kiosks need to present their Electronic Identity or the original Macao SAR Resident Identity Card (BIR).

The service is applicable to persons who fulfill all of the following criteria:

• Chinese national who is holding a valid Macao SAR Non-Permanent Resident Identity Card
• The Macao Travel Permit will expire in 9 months or has expired
• The resident is aged 5 or above on the issuance date of the resident identity card
• Persons who are ineligible for other travel documents

Notes

• Application for travel document of minors must be lodged with the presence of both parents or guardian who is holding a valid Macao resident identity card.
• For the travel document photo, applicants may choose to use the photograph taken on-site at the self-service kiosk, or use the photo for identification documents in “My Photos” of the “Macau One Account” which is taken by a contracted photography studio in the past 6 months.

The self-service kiosks are not applicable to applicants under the following conditions, they are required to obtain a tag number and lodge their applications at service counters:

• Resident identity card has expired (except residents who are renewing identity card without changing personal information)
• Application lodged by a delegate
• An interdicted person or quasi-interdicted person
• Replacement due to loss (proof of loss issued by the police force is required) or damage before the travel document expires.

For locations and details of the self-service kiosks, please refer to the dedicated webpage of Government 24-hour self-service centres.

Application through the “Macao One Account” mobile application

• Applicants are required to download the “Macao One Account” mobile application .
• This service is applicable to persons who fulfill the following criteria:
  First-time application or renewal application for travel document which will expire within 9 months or has expired

Notes on Online Application for Travel Documents

• Applicants have to log in to the “Macao One Account” to lodge the application.
• Applicants who cannot pass the facial recognition will not be able to apply for travel documents online. If applicants are twins or multiples, they can lodge the application for travel document through the “Macao One Account” provided that they have bound the Electronic Identity with their mobile phone.
• Applicants have to choose the photo for identification documents from “My Photos” of the “Macao One Account” which is taken by a contracted photography studio within the past 6 months. Please refer to the list of contracted photography studios of “My Photos” of the “Macao One Account”. (Note: In order to avoid hindrance when using the travel document, DSI will request the applicant to submit additional photo if the photo provided does not meet the specified requirements. Moreover, the receipt QR code is provided by “My Photos” contracted photography studios, DSI will not charge any fee.)
• Applicants have to agree to use the personal information stored in the Identification Services Bureau for lodging the application.
• Applicants have to take a selfie on-site which will be checked against the identification document photo.
• Applicants who are 18 years old or above are required to collect their documents at the DSI offices or service centres in person (if the former travel document is still valid, please present it for cancellation when collecting the new travel document).
• Notes to applicants under 18 years old
  • The application has to be lodged by using the “Macao One Account” of the applicant’s father, mother or guardians, and the applicant’s “Photo for identification documents” has to be uploaded to the account;
  • The service is only applicable to applicants who reached 5 years old or above on the latest issuance date on the Macao Resident Identity Card. In addition, if there is a significant change in the underage applicant’s appearance, he/she may not be able to pass the facial recognition.
  • Both parents or guardians are required to conduct facial recognition.
  • The document must be collected by the applicant’s parent or guardian.

Circumstances under which online application for travel document is not applicable:

• The Macao Resident Identity Card has expired (excluding those who are in the process of renewing their identity card);
• Interdicted person or quasi-interdicted person;
• Application for a travel document due to loss or damage of document;
• The parent or guardian of the applicant underage applicant does not hold a Macao Resident Identity Card.

Required documents for online application:

1. The applicant’s original travel document (in case of document renewal);
2. A photo that is qualified for identification documents has been uploaded to “My Photo” of the “Macao One Account”.

Application made at DSI counter

Applicants are required to obtain a number tag in advance. For the methods to obtain the tag number, please refer to “Methods to Obtain Tag Number and Appointment” of the website of the Identification Services Bureau.

Required Documents﹕

• The original Macao SAR Resident Identity Card (will be returned to the applicant after verification);
• For the travel document photograph, applicants can choose to submit a 1.5-inch, color, bareheaded and full-faced photograph in plain white background which is taken at a photography studio within the last 6 months or use the photograph taken on-site at no cost (Click here for Photograph Specifications). Also, they can choose the photograph for identification documents from “My Photos” of the “Macao One Account” which is taken by a contracted photography studio within the last 6 months. For instructions on adding identification document photo to the “Macao One Account”, please refer to the promotion details of “My Photos” of the “Macao One Account” and the list of contracted photography studios. (Please refer to Remarks 1 and 2);
• The former Macao SAR Travel Permit, in case of renewal (Travel documents can only be renewed if they will expire within 9 months or have expired);
• If the former Macao SAR Travel Permit cannot be provided, applicants have to submit an official loss report issued by the competent authority (e.g. police);
• If applicants are below 18 years old, their parents or persons who execute the parental rights or the guardianship in compliance with the law must present their original identification documents (documents will be scanned and returned after verification), and sign in the signature field on the application form. (Please refer to Remarks 3 and 4.)

Remarks 1: If the photograph submitted or the image taken does not meet the requirements after examination, this bureau will request the applicant to provide another recent photo.

Remarks 2: The receipt QR code is provided by “My Photos” contracted photography studios, DSI will not charge any fee.

Remarks 3: If either parent cannot accompany his/her child to submit the application for the travel document, such parent has to fill out the authorization form and provide a photocopy of a valid identification document which bears his/her signature.

Remarks 4: If parents of the applicant are in the state of unmarried, separation, partition of property or divorce, or either parent is unable to sign the application form due to certain reason (e.g. missing), the other parent has to prove the entitlement to exercise parental rights in order to lodge the application for his/her underage children.

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Service Location and Office Hours

Application at counter

Identification Services Bureau

• Headquarter
  Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau
  Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
• Macao Government Services Centre
  Address: Zona R do 2.º andar do Centro de Serviços da RAEM – Rua Nova da Areia Preta, n,º 52, Macau
  Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
• Macao Government Services Centre in Islands
  Address:  Zona D do 3.º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa, Macau
  Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)

Online Application

Apply through the “Macao One Account” mobile application

Application via self-service kiosks

Please visit Centro de Serviços de Auto-Atendimento de 24 horas do Governo

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Fees and Payment Methods

Fees:

• Normal application: MOP360
• Urgent application: an additional fee of MOP150 will be charged
• If the applicant cannot present the original travel document or the replacement is made for the reason of damage, the extra processing additional fees to be charged are as below:
  – First time: an additional fee of MOP 150.00;
  – Second time: an additional fee of MOP 300.00;
  – Third time: an additional fee of MOP 600.00;
  – Fourth time: an additional fee of MOP 1,200.00;
  – Fifth time or above: an additional fee of MOP 2,400.00;
  – After the first issuance of Macao SAR travel document (2019 version), the additional fee for the replacement of travel document due to loss will be calculated from the first instance all over again.

 

• Applicants under the following circumstances who lack financial capability to pay the applicant fee may apply to this bureau for a fee exemption, which is subject to approval:

Types	Requirements
Unemployment	1) Applicants have to sign the application form for fee exemption; 2) Applicants have to sign a declaration to declare their unemployment status; 3) In order to prove the lack of financial capability due to long-term unemployment, applicants have to submit receipts of Employment Registration issued by the Labour Affairs Bureau (DSAL) in the past 12 months.
Poverty	1) Applicants have to sign the application form for fee exemption; 2) Submit a photocopy of a valid Beneficiary Card issued by the Social Welfare Bureau (IAS). (The original document is required for verification)
Disability	1) Applicants have to sign the application form for fee exemption; 2) Submit a photocopy of a valid Disability Assessment Registration Card issued by the Social Welfare Bureau (IAS). (The original document is required for verification)
Note: If necessary, this bureau may request applicants to provide additional supporting documents to verify their financial incapability.

 

Payment Methods:

Application at counter

Headquarter (China Plaza), Macao Government Services Centre and Macao Government Services Centre in Islands: Cash, credit card, Union Pay “QuickPass”, debit card, Macau Pass and MPay are accepted for payment.

Online Application

Online payment.

Application via self-service kiosks

“GovPay” or “MacauPass”

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Processing Time

• Normal: 10 working days.(Performance Pledge)
• Urgent: 2 working days.(Performance Pledge)

Notes:

1. The abovementioned collection date is calculated from the day after the application and all required documents are received by DSI. DSI reserves the right to adjust the processing time under special circumstances.
2. In case of the former Macao SAR travel document is damaged, stolen or lost, the replacement of the new travel document may take 60 days at maximum. Under normal circumstances, urgent application is not accepted. If it is indeed necessary, applicants have to submit a written request and proof of justified reason to DSI for approval. DSI will inform the applicant of the result within 2 working days.
3. If the applicants choose to collect the documents in Hengqin, the documents will take additional 5 working days to be collected (i.e. estimated collection date plus 5 working days).

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Remarks/ Notes for Application

1.  The list of countries and territories which have granted travel facilitation to holders of the Macao SAR Passport and Travel Permit, please visit the official website of the Identification Services Bureau.
2. Regarding the knowledge of Macao residents on their fundamental rights and duties under the protection of the Basic Law; information about consular protection and consular services and tips on the preparation before going abroad, safely reminders and emergency contact information for travelling overseas, please visit the dedicated website of Fundamental Rights and Duties of Macao Residents, Information about Consular Protection and Consular Services.

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Progress Enquiry and Service Results Collection :

Progress enquiry:

Applicants may enquire through the following methods:

1. Logging in to the online application progress enquiry system;
2. Calling DSI hotline (853) 28370777 or (853) 28370888;
3. Email to info@dsi.gov.mo;
4. Proceed to DSI in-person.

Collection Methods of service results:

Self-services kiosk

(please visit Centro de Serviços de Auto-Atendimento de 24 horas do Governo)

Target Users:

Applicants who lodged completed the application for the Macao SAR Passport or Travel Permit at DSI’s service counters or self-service kiosks.

Procedures for Document Collection:

1. Scan the Electronic Identity, or scan/input the receipt number.
2. Verify identity (facial recognition or fingerprint verification)
3. Cancel the Macao SAR Passport or Travel Permit (if applicable)

Notes:

• Applicants aged 18 or above have to collect the document in person; for applicants aged under 18, the document has to be collected by a parent or guardian who is holding a Macao resident identity card.
• For renewal, the applicant must bring along the Macao SAR Passport or Travel Permit for cancellation when collecting the new document.

Document Collection Counter Service

Collection Locations:

•    Headquarter

Address: Avenida da Praia Grande, n.º 804, Edificio “China Plaza”, 1º andar, Macau

• Macao Government Services Centre

Address: Zona R do 2º andar do Centro de Serviços da RAEM – Rua Nova da Areia Preta, n.º 52, Macau

• Macao Government Services Centre in Islands

Address: Zona D do 3º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa

• Macao Services Counter at the Government Affairs Service Centre in the Guangdong-Macau In-depth Cooperation Zone in Hengqin.

Address: Building 2, 868 Gang’ao Avenue, Hengqin

Office hours: Monday to Friday (except legal holidays), 9:00am-12:00pm, 2:00pm-6:00pm.

If the applicant or the legal representative is unable to come to this Bureau in person to collect the document, please complete the authorisation form on the receipt and attach a copy of the applicant’s or the legal representative’s identification document. The authorized representative should present his/her original identification document. (When collecting the new travel document, the original travel document should be submitted for cancellation if it is still valid.)

Target users: 

Applicants who lodged the application for identity document or certificate at service counters or self-service kiosks

Document Collection Procedures:

1. Scan or input your receipt barcode. (If the receipt barcode cannot be detected, please ask our staff for assistance.)
2. Be aware of your name and the corresponding counter number shown on the screen.
3. Collect your document or certificate at the designated counter.

Collect in person:

Verification of applicant’s identity is required at the time of document collection.  For identity card renewal or the former travel document has not expired, the former identity document must be brought along for cancellation.

Collect by an authorized person:

To authorize a representative to collect the document, the applicant has to fill out the authorization form on the receipt and sign the receipt according to the Macao SAR Resident Identity Card signature. Details of the procedure can be found at DSI’s Questions and Answers.

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