Environmental Sanitation, greening and municipal management

Receiving and handling complaints and suggestions related to municipal affairs

Service description

Target group: Any citizen who wants to enquire about or is dissatisfied with or has any suggestion on any issue within the jurisdiction of the IAM.

Enquiry channels

Unit in-charge: Division of Public Integrated Services

Location:
1. Integrated Services Centre:Avenida da Praia Grande, n.os 762-804, Edifício China Plaza, 2.º andar, Macau
2. Northern District Public Services Centre:Rua Nova da Areia Preta, n.º 52, Centro de Serviços da RAEM, Macau
3. Northern District Public Services Centre – Toi San Station:Avenida de Artur Tamagnini Barbosa, n.º 127, Edifício D.ª Julieta Nobre de Carvalho, Bloco B, R/C, Macau
4. Northern District Public Services Centre – Fai Chi Kei Station:Rua Nova do Patane, Habitação Social de Fai Chi Kei, Edifício Fai Tat, Bloco II, R/C, Lojas G e H, Macau
5. Central District Public Services Centre:Rotunda de Carlos da Maia, n.os 5 e 7, Complexo da Rotunda de Carlos da Maia, 3.˚ andar, Macau
6. Central District Public Services Centre – S. Lourenço Station:Rua de João Lecaros, Complexo Municipal do Mercado de S. Lourenço, 4.˚ andar, Macau
7. Islands District Public Services Centre:Rua da Ponte Negra, Bairro Social da Taipa, n.º 75K, Taipa
8. Islands District Public Services Centre – Seac Pai Van Station:Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6.˚ andar, Coloane
9. Centro de Serviços da RAEM das Ilhas:Rua de Coimbra,  n.º 225, 3.˚ andar, Taipa

Office hours:
Services Centres
Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)

Tel / Fax:
Civic Service Hotline:(853) 2833 7676(24-hour hotline with voice-mail service outside office hours)
Integrated Services Centre:Tel (853) 8795 2635  Fax (853) 8795 2680
Northern District Public Services Centre:Tel (853) 2847 1366  Fax (853) 2847 2857
Northern District Public Services Centre – Toi San Station:Tel (853) 2823 2660  Fax (853) 2823 3012
Northern District Public Services Centre – Fai Chi Kei Station:Tel (853) 2826 1896  Fax (853) 2826 0477
Central District Public Services Centre:Tel (853) 8291 7233  Fax (853) 8291 7236
Central District Public Services Centre – S. Lourenço Station:Tel (853) 2893 9006  Fax (853) 2893 9007
Islands District Public Services Centre:Tel (853) 2882 5252  Fax (853) 2882 7689
Islands District Public Services Centre – Seac Pai Van Station:Tel (853) 8394 3456  Fax (853) 8394 3465
Centro de Serviços da RAEM das Ilhas:Tel (853) 2842 1212  Fax (853) 8395 4567
E-mail: ccgo@iam.gov.mo


Content provider: Municipal Affairs Bureau (IAM)

Last modified: 2019-06-17 15:55

Environment Environmental Sanitation, greening and municipal management

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All information on this site is based on the official language of the Macao Special Administrative Region. The English version is the translation from the Chinese originals and is provided for reference only. If you find that some of the contents do not have an English version, please refer to the Traditional Chinese or Portuguese versions.