Receiving and handling complaints and suggestions related to municipal affairs

Receiving comments

How to process

Required Document: By phone, letter, e-mail, fax or in person
Documents to be presented: No need to present any document

Locations for processing the procedure and office hours

1. Integrated Services Centre:Avenida da Praia Grande, n.os 762-804, Edifício China Plaza, 2.º andar, Macau
2. Northern District Public Services Centre:Rua Nova da Areia Preta, n.º 52, Centro de Serviços da RAEM, Macau
3. Northern District Public Services Centre – Toi San Station:Avenida de Artur Tamagnini Barbosa, n.º 127, Edifício D.ª Julieta Nobre de Carvalho, Bloco B, R/C, Macau
4. Northern District Public Services Centre – Fai Chi Kei Station:Rua Nova do Patane, Habitação Social de Fai Chi Kei, Edifício Fai Tat, Bloco II, R/C, Lojas G e H, Macau
5. Central District Public Services Centre:Rotunda de Carlos da Maia, n.os 5 e 7, Complexo da Rotunda de Carlos da Maia, 3.˚ andar, Macau
6. Central District Public Services Centre – S. Lourenço Station:Rua de João Lecaros, Complexo Municipal do Mercado de S. Lourenço, 4.˚ andar, Macau
7. Islands District Public Services Centre:Rua da Ponte Negra, Bairro Social da Taipa, n.º 75K, Taipa
8. Islands District Public Services Centre – Seac Pai Van Station:Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6.˚ andar, Coloane
9. Centro de Serviços da RAEM das Ilhas:Rua de Coimbra,  n.º 225, 3.˚ andar, Taipa

Office hours:
Services Centres
Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)


Application fee: No need to pay for the application fee
Form fee: No need to pay for the application form
Stamp Duty: No need to pay stamp duty
Deposit: No need to pay deposit
Fees, Charges and Prices List: Not Applicable

Time required for processing

Processing time:
Complaint by telephone or in person – The pledge period starts from the day after receiving the case by telephone call or in person. The concerned person should be replied to, within 15 working days, regarding either the case follow up or its conclusion report;

Complaint recorded in the telephone system – Pledge to input, within the next working day, the case data into the system and send it to the related departments, and also inform the concerned person regarding the case follow up;

Complaint presented by e-mail – Pledge to input, within the next working day after the e-mail reception date, the case data into the system, so that the related departments can handle it, and inform the concerned person that the case is being followed, by sending a preliminary e-mail reply.

Remarks/ points to note for application

Important note: Not Applicable

Relevant standards or requirements


Progress enquiry and obtaining result of service


Content provider: Municipal Affairs Bureau (IAM)

Last modified: 2019-06-17 15:55

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All information on this site is based on the official language of the Macao Special Administrative Region. The English version is the translation from the Chinese originals and is provided for reference only. If you find that some of the contents do not have an English version, please refer to the Traditional Chinese or Portuguese versions.