How to handle it
Processing procedure and required documents:
Documents required to be submitted: Opinions can be offered by phone, visiting in person, email, letter, fax or using “IAM Connect”, etc.
Documents required to be produced: Not applicable
Processing Time Limit
Not applicable
cost
Application fee: Not applicable
Form fee: Not applicable
Stamp Duty: Not applicable
Security deposit: Not applicable
Fees, Charges and Prices List: Not applicable
Approval time required
Performance Pledge:
Telephone, visiting in person – A reply about the status or result of follow-up on the case will be made within 15 working days counting from the day following the receipt of residents’ phone call or visit.
Voicemail recording – The opinion will be entered into the system and transferred to relevant department for follow-up on the first following working day, and a reply about follow-up in progress will be made by phone.
Email – The opinion will be entered into the system and transferred to relevant department for follow-up on the first following working day, and an initial reply about case follow-up in progress will be made by email.
Remark/Application Instructions
Before giving an opinion, please read the Privacy Policy and Personal Information Collection Statement first.
Related specifications or requirements
1. During the processing of opinions, individuals who have given the opinions may be required to provide further information, such as name and valid contact information （address, telephone number or email） if necessary, otherwise the case may not be able to be processed or replied to due to insufficient information.
2. All personal information, including name, contact phone number, contact address, email or other information which may identify the individual who has given the opinion, is provided voluntarily. If the opinion is needed to be transferred to other government departments or organisations for follow-up and handling, the individual who has given the opinion is deemed to agree to IAM’s transfer of his/her personal information unless a specific declaration is made.
Progress query method
Enquiry about application progress: https://account.gov.mo/pt/login/ （Individuals who have a registered account of “Conta única de acesso comum aos serviços públicos da RAEM” and have provided identity information when giving opinions）
The result of completing the service/Amount
Result of service: The individual concerned receives reply from IAM about the status or result of follow-up on the case.
Method for collection of result of service: Phone, visiting in person, email, official letter by post or through the IAM Connect platform, etc.
Service processing location and time-online
1、Others
description：
Online application:
Email: ccgo@iam.gov.mo / webmaster@iam.gov.mo
IAM Connect:
Use mobile phone to scan the QR code of “IAM Connect” or through the webpage link
https://app.iam.gov.mo/iamconnect
Service processing location and time-offline
1.Integrated Services Centre
Details：
Address: Avenida da Praia Grande, n.ᵒˢ 762-804, Edifício China Plaza, 2.º andar, Macau
Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)
2.Northern District Public Services Centre
Details：
Address: Avenida de Venceslau de Morais, n.º 222, r/c,Centro de Serviços da RAEM, Macau
Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)
3.Central District Public Services Centre
Details：
Address: Rotunda de Carlos da Maia, n.ᵒˢ 5 e 7, Complexo da Rotunda de Carlos da Maia, 3.º andar, Macau
Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)
4.Islands District Public Services Centre
Details：
Address: Rua de Coimbra, n.º 225, 3.º andar, Centro de Serviços da RAEM das Ilhas , Taipa
Office hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)
5.Islands District Public Services Centre – Seac Pai Van Station
Details：
Address: Avenida de Vale das Borboletas, Complexo Comunitário de Seac Pai Van, 6.º andar, Coloane
Office hours: Monday to Friday, 9:00 a.m. to 1:00 p.m. and 2:30 p.m. to 5:00 p.m. (closed on Saturdays, Sundays and public holidays)
Do you support reservation：Is
Do you need to make an appointment for post-processing：No
Appointment Method：
Macao One Account
Other Channels Available?：Is
Other Channels：
Civic Service Hotline: （853）2833 7676 （24-hour hotline, voicemail recording during non-office hours）
Application by mail:
Mailing address: Avenida Almeida Ribeiro, n.º 163, Macau