How to handle it
Application procedures and necessary documents:
- A completed application letter for identity verification;
- Proof of report of loss issued by competent authorities of region at which document is lost;
- Information helpful for verification of interested person’s identity.
cost
Free of charge.
Approval time required
- identity verification by fingerprint system – 20 minutes <in our performance pledges>
- identity verification by means other than fingerprint system – 25 minutes <in our performance pledges>
(From the moment when the service unit received and confirmed that all the required documents had been correctly prepared, excluding the time of waiting in a queue and postage time for documents sent by mail)
Remark/Application Instructions
- Immigration officers conduct a preliminary examination of any Macao resident who fails to present an identity card, “My border crossing” QR code or travel document upon entry or return to Macao because his/her identification document is lost or stolen outside Macao. Immigration officers also compose an application letter for verification of identity and capture fingerprints for the resident, whose entry will be permitted after the Border Control Department verifies his/her identity through the database shared by the Identification Bureau.
- Macao resident who use the identity verification by fingerprint system should have successfully registered for the Automated Passenger Clearance System.
Service processing location and time-offline
1.Border Gate Checkpoint
Details：
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2.Qingmao Checkpoint
Details：
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3.Zhuhai-Macao Cross-border Industrial Zone Checkpoint
Details：
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4.Hong Kong-Zhuhai-Macao Bridge Checkpoint
Details：
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5.Checkpoint of Macao Port Zone of Hengqin Port
Details：
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6.Outer Harbour Ferry Terminal Checkpoint
Details：
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7.Taipa Ferry Terminal Checkpoint
Details：
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8.Inner Harbour Ferry Terminal and Yacht Terminal Checkpoint
Details：
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9.Airport Checkpoint
Details：
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Do you support reservation：No
Do you need to make an appointment for post-processing：No
Other Channels Available?：No