Certificate of Criminal Record – Application made in person

---

How to Apply

Application Procedures and Documents Required

Applicant should provide the usage of the Certificate of Criminal Record (Please refer to the list of usage).

 1. Application via self-service kiosks (Number tag is not required):

Applicants who lodge application with self-service kiosks need to present their Electronic Identity or their Macao SAR Resident Identity Card (BIR).

This service is applicable to persons who fulfill all of the following criteria:

• Holders of the Macao SAR Permanent Resident Identity Card or the Macao SAR Non-Permanent Resident Identity Card.
• At least 16 years old.

Circumstances under which self-service application for Certificate of Criminal Record is not applicable, applicants have to obtain a number tag and go through the formalities at DSI service counters.

• The resident identity card has expired (except during renewal process).
• Applicants who are in the process of renewing their resident identity cards.
• The application is submitted by a delegate.

For locations and details of self-service kiosks, please refer to the dedicated webpage of Government 24-hour self-service centres.

2. Application through the “Macao One Account” mobile application

Applicants need to download the “Macao One Account” mobile application.

Please proceed to Online Services

3. Application at counter (applicants are required to obtain a number tag in advance. For the methods to obtain the tag number, please refer to “Methods to Obtain Tag Number and Appointment” of the website of the Identification Services Bureau(DSI).)

Required documents:

• Original Macao SAR Resident Identity Card (BIR).
• For applicants not holding a Macao SAR Resident Identity Card:
  • Applicant’s valid travel document or the valid document that the applicant used for entry into Macao;
  • Documentary proof of the connection between the applicant and Macao, such as Residence Permit, Non-resident Worker’s Identification Card or Non-resident Worker’s Card, proof of schooling or proof of application for residence in Macao (e.g. notice of application for residence authorization from the Public Security Police Force or notice of submission of the Certificate of Criminal Record from the Commerce and Investment Promotion Institute and so on).

* Applicants who are holding the Non-resident Worker’s Identification Card issued on or after 14th March 2021, please enquire and print “the Authorization to Stay as Worker” with DSI integrated self-service kiosks before lodging the application.

---

Service Location and Office Hours

Application at counter

Identification Services Bureau

• Headquarter
  Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau
  Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
• Macao Government Services Centre
  Address:Zona R do 2º andar do Centro de Serviços da RAEM – Rua Nova da Areia Preta, n.º 52, Macau
  Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
• Macao Government Services Centre in Islands
  Address: Zona D do 3º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa
  Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)

Application via self-service kiosks

Please visit Centro de Serviços de Auto-Atendimento de 24 horas do Governo

---

Fees and Payment Methods

Fees: 

• Standard Service: MOP50.00
• Express Service: MOP150.00

Applicants who are lack of financial capability due to following conditions can apply for exemption of application fees. The relevant fees can be exempted upon approval.

Types	Requirements
Unemployment	1) Applicants have to sign the application form of fee exemption; 2) Applicants have to sign a declaration to declare their unemployment status; 3) Submit the receipts of Employment Registration issued by the Labour Affairs Bureau (DSAL) of the past 12 months to state a lack of financial capability due to long-term unemployment.
Poverty	1) Applicants have to sign the application form of fee exemption; 2) Submit a photocopy of a valid Beneficiary Card issued by the Social Welfare Bureau (IAS). (The original document is required for verification)
Disability	1) Applicants have to sign the application form of fee exemption; 2) Submit a photocopy of a valid Disability Assessment Registration Card issued by the Social Welfare Bureau (IAS). (The original document is required for verification)
Note: Additional supporting documents may be required for applicant’s financial incapability verification of DSI, if necessary.

 

Payment Methods:

Application at counter

Headquarter (China Plaza), Macao Government Services Centre and Macao Government Services Centre in Islands: Cash, credit card, Union Pay “QuickPass”, debit card, Macau Pass and MPay are accepted for payment.

Application via self-service kiosks

“GovPay” or “MacauPass”

Online Application

Online payment.

---

Processing Time

Applicants who fulfill the following conditions can lodge the application for the Certificate of Criminal Record through the “Macao One Account” or self-service kiosks and collect their document according to the following time table:

• Holding a valid Macao SAR Resident Identity Card
• At least 16 years old;
• Not a first-time applicant for the Certificate of Criminal Record;
• Do not need DSI’s certificate transfer service;
• No further verification is needed for the identity information.

The collection time varies according to the collection location:

Time of application	Collection location
	The Identification Services Bureau (1st floor, China Plaza)	The Macao Government Services Centre in Areia Preta (Zone R, 2nd floor)	The Macao Government Services Centre in Islands (Zone D, 3rd floor)	The Government Smart Locker – “Smart Collect”	“Smart Collect” at Hengqin (Macao New Neighbourhood)
					Macao Service Counter at the Government Affairs Service Centre in the Guangdong-Macau In-depth Cooperation Zone in Hengqin
09:00~10:00	13:30	13:30		2 working days	Estimated collection date plus additional 5 working days
10:00~13:00	17:00	17:45
13:00~14:30		13:30 on the following working day
14:30~16:00	17:45
After 16:00	13:30 on the following working day

 

Remarks:

• Applicants who are eligible to collect the certificate on the same day will receive instant notification when going through the formalities.
• During the examination process, if a situation arises that makes DSI not able to issue the certificate on the same day, the applicant will be informed by further notice.
• Applicants who lodged the application through the “Macao One Account” can check the expected collection date of their certificate by logging into their account.
• The electronic Certificate has an equivalent legal effect as the printed Certificate.
• If applicants choose to collect documents at the “Smart Collect” at the Government 24-hour Self-service Centre, they have to collect the documents within 3 days upon the receipt of the collection notice from the “Macao One Account”, otherwise the documents will be sent back to the Identification Services Bureau’s Collection Counter on 1/F of China Plaza for collection during office hours. If applicants choose to collect the documents in Hengqin, the documents will take additional 5 working days to be collected. There is a possibility of time lag in document transmission. If you have any enquiries, please call our hotline 2837-0777.

 

• Normal application: 5 working days (Performance Pledge)
• Urgent application: 2 working days (Performance Pledge)

Notes:

1. The above collection date is calculated from the day after the application and all required documents are received by DSI.
2. If the applicant chooses to collect the documents in Hengqin, the documents will take additional 5 working days to be collected (i.e. estimated collection date plus 5 working days).

---

Remarks/ Notes for Application

The Criminal Record Certificate is valid for 90 days from the date of issue.

---

Progress Enquiry and Service Results Collection

Progress enquiry:

Applicants may enquire through the following methods:

1. Logging in to the online application progress enquiry system;
2. Calling DSI hotline (853) 28370777 or (853) 28370888;
3. Email to info@dsi.gov.mo;
4. Proceed to DSI in-person.

Collection Methods of service results:

Document Collection Counter Service

Collection Locations

• Headquarter

Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau

• Macao Government Services Centre

Address: Zona R do 2.º andar do Centro de Serviços da RAEM – Rua Nova da Areia Preta, n,º 52, Macau

• Macao Government Services Centre in Islands

Address: Zona D do 3.º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa, Macau

• Macao Services Counter at the Government Affairs Service Centre in the Guangdong-Macau In-depth Cooperation Zone in Hengqin

Address: Building 2, 868 Gang’ao Avenue, Hengqin

Office hours: Monday to Friday (except legal holidays), 9:00a.m.-12:00p.m., 2:00p.m.-6:00p.m.
Target users: 

Applicants who lodged the application for identity document or certificate at service counters or self-service kiosks

Document Collection Procedures:

• Scan or input your receipt barcode. (If the receipt barcode cannot be detected, please ask our staff for assistance.)
• Be aware of your name and the corresponding counter number shown on the screen.
• Collect your document or certificate at the designated counter.

Collect in person:

Verification of applicant’s identity is required at the time of document collection.  For identity card renewal or the former travel document has not expired, the former identity document must be brought along for cancellation.

Collect by an authorized person:

To authorize a representative to collect the document, the applicant has to fill out the authorization form on the receipt and sign the receipt according to the Macao SAR Resident Identity Card signature. Details of the procedure can be found at DSI’s Questions and Answers.

The Government Smart Locker – “Smart Collect”

Identification-related certificates can be collected through the Smart Locker – “Smart Collect”. If the applicant chooses to collect his/her documents at the “Smart Collect” at the Government 24-hour Self-service Centre, he/she should collect the documents within 3 days upon the receipt of the collection notice from the “Macao One Account”, otherwise the documents will be sent back to the Identification Services Bureau’s Collection Counter on 1/F of China Plaza for collection during office hours.

For details about the Government Smart Locker – “Smart Collect”, please refer to the website of the Government 24-hour Self-service Center.

---