How to handle it

Application Procedures and Documents Required

Applicants who are outside Macao can lodge the application by post.

Application Procedures:

1.  Access the “Postal Application Service” system of the Identification Services Bureau (DSI) to obtain an application number and print out an application slip;
2.  Mail “Part 2” of the application slip and the required documents to DSI. (Mailing address: Macau Postal Box No. 1089/ Avenida da Praia No. 804, Edificio China Plaza, 20 andar, Macau);
3.  After receiving the required documents, DSI will update the application progress in the “Postal Application Service” system. Applicants should check their application status in the system from time to time;
4.  When the application status changes to “Please pay for the application”, applicants can pay the fee to complete their application.

Required documents:

1. Original application letter. The letter should state the applicant’s name, parents’ name, date and place of birth, usage of the certificate (Please refer to the list of usages), contact information and type of application (normal or urgent application). In the letter, the applicant should sign and impress a right index fingerprint next to the signature;
2. Photocopy of the applicant’s Macao SAR Resident Identity Card;
3. For applicants not holding a Macao SAR Resident Identity Card:
• A clear original set of the applicant’s ten fingerprint impressions captured by the local competent authority (e.g. public security police force or law enforcement authority) of the place where the applicant is residing. The fingerprint form should bear the name of the competent authority and its official stamp (the form for fingerprint impression can be downloaded in DSI’s website); Download a blank fingerprint form
• Documentary proof of the connection between the applicant and Macao, such as Residence Permit, Non-resident Worker’s Identification Card or Non-resident Worker’s Card, proof of schooling or proof of application for residence in Macao (e.g. notice of application for residence authorization from the Public Security Police Force or notice of submission of the Certificate of Criminal Record from the Commerce and Investment Promotion Institute and so on);
• An authenticated copy of the applicant’s valid travel document.
4. An applicant without a Macao SAR Resident Identity Card who needs to state his/her parents’ name on the certificates has to submit a photocopy of the relevant supporting documents, such as birth certificate. Such document is not required if the applicant has submitted it to DSI before.

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cost

Fees: Application fee + Postage (DSI will inform the applicant of the total amount in the “Postal Application Service” system of DSI)

1.  Application fee:
   Normal application: MOP50.00
   Urgent application: MOP150.00
2.  Postage:  Subject to the rates published by the Macao Post and Telecommunications Bureau. For details, please refer to the website: www.ctt.gov.mo .

Payment Methods:

1.  Pay online: Pay by credit card in the “Postal Application Service” system.
2.  Pay by an authorized person: The applicant can submit an authorization letter delegating a person in Macao to pay the fee in cash or by electronic means at this Bureau.

Notes:

1. Payment for overseas postal application can only be made by the above-mentioned methods.
2.  In case of having made a payment to the Macao Special Administrative Region Government mistakenly due to system failure or other special conditions, the person concerned should contact DSI immediately. DSI will return the relevant amount to the person concerned.
3.  If the applicant wants to cancel the application and have the refund of the application fee after completing the transaction online, he/she has to make a written request to DSI for the refund.

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Approval time required

• Normal application: 5 working days (Performance Pledge)
• Urgent application: 2 working days (Performance Pledge)

Notes:

(1) The collection date is counted from the following business day after DSI has received all required documents. Delivery time is not included.

(2) If the applicant chooses to collect the documents in Hengqin, the documents will take additional 5 working days to be collected (i.e. estimated collection date plus 5 working days).

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Remark/Application Instructions

The Certificate of Criminal Record is valid for 90 days from the date of issuance.

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Progress query method

Applicants may enquire through the following methods:

1. Logging in to the online Postal Application Service – Application Status Enquiry;
   
2. Calling DSI hotline (853) 28370777 or (853) 28370888;
   
3. Email to info@dsi.gov.mo;
   
4. Proceed to DSI in-person.
   

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The result of completing the service/Amount

1.  Post by DSI
2.  In person (This request should be raised up at the time of application)

·         Headquarter
Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau

·         Macao Government Services Centre in Venceslau de Morais
Address: Avenida de Venceslau de Morais, n.º 222, Centro de Serviços da RAEM, R/C, Zona A, Macau

·         Macao Government Services Centre in Islands
Address: Zona D do 3º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa

·         “Macao Government Services Station” at the Government Affairs Service Centre in the Guangdong-Macao In-Depth Cooperation Zone in Hengqin Address: 2nd floor of the Government Affairs Service Centre in the Guangdong-Macao In-Depth Cooperation Zone, Hengqin
Office hours: Monday to Friday, 09:00-12:00, 14:00-18:00 (except public holidays).

3. By authorized person (This request should be raised up at the time of application):

• A declaration authoring a person in Macao to collect the certificate at DSI in person on his/her behalf.
• The authorized representative should present his/her original valid identification document and the photocopy of applicant’s identification document for verification when collecting the certificate.

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Service processing location and time-offline

1.Identification Services Bureau (Headquarter)

Details：

Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)

2.Macao Government Services Centre in Venceslau de Morais

Details：

Address: Avenida de Venceslau de Morais, n.º 222, Centro de Serviços da RAEM, R/C, Zona A, Macau 

Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)

3.Macao Government Services Centre in Islands

Details：

Address: Zona D do 3º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa 

Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)

4.Identification Services Bureau(“Macao Government Services Station” at the Government Affairs Service Centre in the Guangdong-Macao In-Depth Cooperation Zone in Hengqin (Identification service designated counter) (Appointment via “Macao One Account” or on-site queue ticket required))

Details：

Address: 2nd floor of the Government Affairs Service Centre in the Guangdong-Macao In-Depth Cooperation Zone, Hengqin Office hours: Every Wednesday, 09:00 – 12:00, 14:00-18:00 (except public holidays)

Do you support reservation：Yes

Do you need to make an appointment for post-processing：No

Appointment method：

1. Calling DSI hotline (853) 28370777 or (853) 28370888

2. Appointment via “Macao One Account” or on-site queue ticket required

Other Channels Available?：No

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Service processing location and time-Remote counter

1、Balcão de atendimento à distância

Details：

Please visit Centro de Serviços de Auto-Atendimento de 24 horas do Governo

Do you support reservation：No

Do you need to make an appointment for post-processing：No

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