How to handle it
- Applicable to Macao SAR Resident Identity Card (BIR) holders
- Please submit one photocopy of applicant’s BIR and a completed application form (Forms Download- Application for Certificate ). If the applicant is under the age of 18, one of the parents must sign on the form.
Do you support agency services
Do you support dropshipping
Does it support file cabinets
cost
MOP 30.00
Payment Method:
Headquarter (China Plaza), Macao Government Services Centre in Venceslau de Morais and Macao Government Services Centre in Islands: Cash, credit card, Union Pay “QuickPass”, debit card, Macau Pass and MPay are accepted for payment.
Hengqin “Macao Government Services Station”: Electronic payment via QR code
Approval time required
1. 2 working days from the following day after this bureau has received the application and all necessary documents. (Performance Pledge)
2. If the applicant chooses to collect the documents in Hengqin, the documents will take additional 5 working days to be collected
Remark/Application Instructions
> Reason for application must be stated.
> Application can be made by an authorized person by presenting the original and photocopy of the applicant’s identity card if the applicant cannot apply in person.
> Applicant should sign the applicant’s form as on applicant’s Macau SAR Resident Identity Card.
Progress query method
Applicants may enquire through the following methods:
1. Logging in to the online application progress enquiry system;
2. Calling DSI hotline (853) 28370777 or (853) 28370888;
3. Email to info@dsi.gov.mo;
4. Proceed to DSI in-person.
The result of completing the service/Amount
Document Collection Counter Service
Collection Locations:
- Headquarter
Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau - Macao Government Services Centre in Venceslau de Morais
Address: Avenida de Venceslau de Morais, n.º 222, Centro de Serviços da RAEM, R/C, Zona A, Macau - Macao Government Services Centre in Islands
Address: Zona D do 3º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa - “Macao Government Services Station” at the Government Affairs Service Centre in the Guangdong-Macao In-Depth Cooperation Zone in Hengqin
Address: 2nd floor of the Government Affairs Service Centre in the Guangdong-Macao In-Depth Cooperation Zone, Hengqin
Office hours: Monday to Friday, 09:00-12:00, 14:00-18:00 (except public holidays).
Target users:
Applicants who lodged the application for identity document or certificate at service counters or self-service kiosks
Document Collection Procedures:
- Scan or input your receipt barcode. (If the receipt barcode cannot be detected, please ask our staff for assistance.)
- Be aware of your name and the corresponding counter number shown on the screen.
- Collect your document or certificate at the designated counter.
Collect in person:
Verification of applicant’s identity is required at the time of document collection. For identity card renewal or the former travel document has not expired, the former identity document must be brought along for cancellation.
Collect by an authorized person:
To authorize a representative to collect the document, the applicant has to fill out the authorization form on the receipt and sign the receipt according to the Macao SAR Resident Identity Card signature. Details of the procedure can be found at DSI’s Questions and Answers.
The Government Smart Locker – “Smart Collect”
Identification-related certificates can be collected through the Smart Locker – “Smart Collect”. If the applicant chooses to collect his/her documents at the “Smart Collect” at the Government 24-hour Self-service Center, he/she should collect the documents within 3 days upon the receipt of the collection notice form “Macao One Account” or “Business and Associations Platform”, otherwise the documents will be sent back to the Identification Services Bureau’s Collection Counter on 1/F of China Plaza for collection during office hours. For details about the Government Smart Locker – “Smart Collect”, please refer to the website of the Government 24-hour Self-service Center.If applicants choose to collect the documents in Hengqin, the documents will take additional 5 working days to be collected. There is a possibility of time lag in document transmission. If you have any enquiries, please call our hotline (853) 28370777.
Service processing location and time-offline
1.Identification Services Bureau (Headquarter)
Details：
Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
2.Macao Government Services Centre in Venceslau de Morais
Details：
Address: Avenida de Venceslau de Morais, n.º 222, Centro de Serviços da RAEM, R/C, Zona A, Macau Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
3.Macao Government Services Centre in Islands
Details：
Address: Zona D do 3º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
4.“Macao Government Services Station” at the Government Affairs Service Centre in the Guangdong-Macao In-Depth Cooperation Zone in Hengqin (Identification service designated counter) (Appointment via “Macao One Account” or on-site queue ticket required)
Details：
Address: 2nd floor of the Government Affairs Service Centre in the Guangdong-Macao In-Depth Cooperation Zone, Hengqin Office hours: Every Wednesday, 09:00 – 12:00, 14:00-18:00 (except public holidays)
Do you support reservation：Yes
Do you need to make an appointment for post-processing：No
Appointment method：
Appointment via “Macao One Account” or on-site queue ticket required
Other Channels Available?：No