How to Apply
- Applicable to Macao SAR Resident Identity Card (BIR) holders;
- Please submit a photocopy of applicant’s BIR;
- If applicant is under the age of 18, the application must be lodged by the parent or guardian at service counter in person.
Remarks/ Notes for Application
- Application can be made by an authorized person by presenting the original and photocopy of applicant’s identity card if applicant cannot apply in person.
- Applicant should sign the application form as on the applicant’s Macau SAR Resident Identity Card.(Forms Download- Requerimento do certificado)
Service Location and Office Hours
Identification Services Bureau
- Headquarter
Address: Avenida da Praia Grande, nº804, Edificio “China Plaza”, 1º andar, Macau
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays) - Macao Government Services Centre
Address: Zona R do 2º andar do Centro de Serviços da RAEM – Rua Nova da Areia Preta, n.º 52, Macau
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays) - Macao Government Services Centre in Islands
Address: Zona D do 3º andar do Centro de Serviços da RAEM das Ilhas – Rua de Coimbra, n.º 225, Taipa
Office hours: Monday to Friday, 09:00 – 18:00 (Closed on Saturday, Sunday and government holidays)
Fees and Payment Methods
Fees:
MOP 15.00, extra MOP$5.00 for every single authentication.
Payment Method:
Headquarter (China Plaza), Macao Government Services Centre and Macao Government Services Centre in Islands: Cash, credit card, Union Pay “QuickPass”, debit card, Macau Pass and MPay are accepted for payment.
Processing Time
5 working days (Performance Pledge)
(The processing time is counted from the following day after this bureau receives the application and all required documents.)
Progress Enquiry and Service Results Collection
Progress enquiry:
Applicants may enquire through the following methods:
- Logging in to the online application progress enquiry system;
- Calling DSI hotline (853) 28370777 or (853) 28370888;
- Email to info@dsi.gov.mo;
- Proceed to DSI in-person.
Collection Methods of service results:
Document Collection Counter Service
Target users:
Applicants who lodged the application for identity document or certificate at service counters or self-service kiosks
Document Collection Procedures:
- Scan or input your receipt barcode. (If the receipt barcode cannot be detected, please ask our staff for assistance.)
- Be aware of your name and the corresponding counter number shown on the screen.
- Collect your document or certificate at the designated counter.
Collect in person:
Verification of applicant’s identity is required at the time of document collection. For identity card renewal or the former travel document has not expired, the former identity document must be brought along for cancellation.
Collect by an authorized person:
To authorize a representative to collect the document, the applicant has to fill out the authorization form on the receipt and sign the receipt according to the Macao SAR Resident Identity Card signature. Details of the procedure can be found at DSI’s Questions and Answers.
The Government Smart Locker – “Smart Collect”
Identification-related certificates can be collected through the Smart Locker – “Smart Collect”. If the applicant chooses to collect his/her documents at the “Smart Collect” at the Government 24-hour Self-service Center, he/she should collect the documents within 3 days upon the receipt of the collection notice form “Macao One Account” or “Business and Associations Platform”, otherwise the documents will be sent back to the Identification Services Bureau’s Collection Counter on 1/F of China Plaza for collection during office hours. For details about the Government Smart Locker – “Smart Collect”, please refer to the website of the Government 24-hour Self-service Center.